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IT Support Engineer II | $70,000-$80,000 | Bonuses + Full Benefits
at IT Pros Connecticut in Connecticut (Published at 11-11-2022)
Company Description
*Applicants must currently live in Maine, New Hampshire, Massachusetts, Rhode Island, Connecticut, New York, New Jersey, Delaware, Maryland, Virginia, North Carolina, South Carolina, Georgia, or Florida to be considered*
Join a 50-year-old business technology solutions provider with 50+ employees as their IT Support Engineer II - East Coast.
Compensation:
The IT Support Engineer II will be responsible for providing technical support for various small and medium-sized businesses located on the USA East Coast.
Additional Responsibilities:
Successful IT Support Engineer II applicants must have 3+ years of MSP work experience supporting Office 365, Azure, and Active Directory.
Additional Qualifications:
Your application will be reviewed within 24-hours. A team member will contact you via email to schedule an interview if selected. Please no calls. No RPOs.
Interview Process:
*Applicants must currently live in Maine, New Hampshire, Massachusetts, Rhode Island, Connecticut, New York, New Jersey, Delaware, Maryland, Virginia, North Carolina, South Carolina, Georgia, or Florida to be considered*
Join a 50-year-old business technology solutions provider with 50+ employees as their IT Support Engineer II - East Coast.
Compensation:
- Base Salary: $70,000 to $80,000
- On-Call Bonus: $500
- 100% USA-East Coast Remote (Maine, New Hampshire, Massachusetts, Rhode Island, Connecticut, New York, New Jersey, Delaware, Maryland, Virginia, North Carolina, South Carolina, Georgia, or Florida)
- 401K
- Medical Insurance
- Dental Insurance (company pays 100% of premium)
- Disability & Life Insurance (company pays 100% of premium)
- Flexible Spending Account
- PTO
- Plus More...
The IT Support Engineer II will be responsible for providing technical support for various small and medium-sized businesses located on the USA East Coast.
Additional Responsibilities:
- Open tickets & troubleshoot issues in an effort to achieve first call resolution metrics.
- Utilize general troubleshooting techniques & available resources provided in order to diagnose & resolve issues.
- Fully document all associated resolutions and/or actions taken in the ticketing software system by means of knowledge base articles & other technical documentation.
- Provide routine preventative maintenance tasks as defined by service level agreements.
- Assist with process improvements and service delivery on a continuing basis.
- Responsible to maintain relevant technical certifications as needed. Includes, but is not limited to, Microsoft, Citrix, VMWare, and Cisco certifications.
Successful IT Support Engineer II applicants must have 3+ years of MSP work experience supporting Office 365, Azure, and Active Directory.
Additional Qualifications:
- Must come from another MSP or IT Services company
- Must currently live in Maine, New Hampshire, Massachusetts, Rhode Island, Connecticut, New York, New Jersey, Delaware, Maryland, Virginia, North Carolina, South Carolina, Georgia, or Florida to be considered
Your application will be reviewed within 24-hours. A team member will contact you via email to schedule an interview if selected. Please no calls. No RPOs.
Interview Process:
- Round 1 = Phone Call w/ Hiring Manager (30-minutes)
- Round 2 = Video Call w/ Tech Team (45-minutes)
- Decision
