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IT Field Technician
at JCK / KB Restaurants, Et Al Oregon in Oregon (Published at 10-11-2022)
The Field Technician works on-site, via telephone, or travelling to individual business units as part of the overall I.T. team. And follows established protocols ensuring the consistent operation and maintenance of hardware within a prescribed territory, to the benefit and satisfaction of each individual business unit.
PRIMARY ACCOUNTABILITY:
PRIMARY ACCOUNTABILITY:
- Provide timely hardware repairs, including service calls and preventative maintenance in accordance with established protocols.
- Transport equipment and inventory for use in on-site repairs.
- Maintain an adequate inventory of parts and supplies for hardware maintenance.
- Provide timely and tested hardware/equipment upgrades as required.
- Conduct equipment installation to both existing business units and new construction based upon approved schematics or processes.
- Regular rotation of on-call response team providing trouble shooting and/or onsite support.
- Provide thorough, timely and accurate status updates to team and Supervisor for effective maintenance of help desk tickets.
- Provide support to third party vendors in the delivery, installation, configuration and maintenance of products and services.
- Model and promote all shared company values including team compassion, communication, and collaboration.
- Experience (three years) in IT, customer service, or other related fields.
- At least one year of POS Support Desk experience.
- Understanding of point-of-sale hardware and peripherals.
- Fine detail soldiering.
- Effective verbal and written communication.
- Ability to make time sensitive decisions based upon best practices and chain of command.
- Critical thinking and problem-solving skills.
- The ability to build rapport with clients.
- Be team-oriented, adaptable, dependable and have a strong work ethic.
- Positive and professional demeanor.
- The shift is 8:00 am - 5:00 pm with on-call availability between 6-8am Monday – Friday.
- Regular schedule to include on-call hours, weekends and after regular business hours as well as overnight installations.
- Must be able to work until the project is completed so hours may vary.
- Ability to respond to emergency situations that may require travel outside of assigned region.
- Able to reliably and routinely travel 100+ miles with short notice.
- Once hired, must be able to attend paid training in Eugene, OR.
- Training will be provided at headquarters in Eugene, OR. Up to 90 days of depending on skills, knowledge, and abilities.
