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OPERATIONS SUPPORT ASSISTANT (Internal Bank Customer Service)
at Nicolet National Bank Wisconsin in Wisconsin (Published at 10-11-2022)
JOB SUMMARY
This position is responsible for providing primary operational support to retail banking customers and bank personnel. This position provides phone and email customer service to other departments in the bank.
Benefits
The following are essential job responsibilities:
1.Provide operational support to bank staff and retail banking customers as related to core and ancillary processing systems.This support includes research as well as creative problem solving.
2.Process and provide operations support for deposit and electronic banking transactions and products. This could include, but is not limited to, debit and credit cards, online banking, demand deposit accounts, account contract, and other account exceptions.
3.Identify, research, and remedy potential fraud on retail products including, but not limited to debit and credit cards, online banking, demand deposit accounts, and ancillary products.
4.Provide necessary reporting to bank management.
5.Review documentation for completeness and compliance with bank policies and regulatory requirements.
6.Identify and suggest process improvements for all daily tasks and department functions.
7.Serve as backup for Operations teams, as necessary.
8. Provides great internal customer service.
The following job responsibilities may be reassigned:
Knowledge/Skills/Abilities:
Effective verbal and written communication skills and strong interpersonal skills, specifically, the ability to effectively write a variety of correspondence and reports and to explain complex policies and procedures.
Representation:
Ability to represent the bank in a professional and positive manner.
Compliance:
Uphold the bank’s philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of the bank.
Attendance:
Ability to maintain regular and reliable attendance.
Diversity Mindset:
Ability to understand the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification. A commitment to the bank's policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.
Education Required/ Preferred:
High School diploma or equivalent required. Technical degree in a related field or equivalent work experience preferred.
Experience Required/ Preferred:
2 years related clerical and/or accounting experience required. 2 years banking systems experience or 2 years customer service experience preferred.
PHYSICAL DEMANDS
In compliance with the ADA, performance of this job requires certain physical demands. These demands are as follows but not limited to the ability to sit, stand and walk often throughout the day, constantly be able to operate with their hands and arms, occasionally ascend/descend flights of stairs, position themselves frequently throughout the day, communicate with other employees, able to examine their work and regularly lift and/or move up to 10 pounds while occasionally lift and/or move up to 25 pounds. These physical demands must be met by an employee to be successful and perform at full potential but reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
PI195401214
This position is responsible for providing primary operational support to retail banking customers and bank personnel. This position provides phone and email customer service to other departments in the bank.
Benefits
- 401(k)
- Medical, Dental, Vision and Life Insurance
- 11 1/2 Paid Holidays
- 13 + days of vacation and 6 sick days
- Tuition Reimbursement
- Employee Stock Purchase Program
- LifeMart Discounts
- Employee Referral Program
- Adoption Assistance
The following are essential job responsibilities:
1.Provide operational support to bank staff and retail banking customers as related to core and ancillary processing systems.This support includes research as well as creative problem solving.
2.Process and provide operations support for deposit and electronic banking transactions and products. This could include, but is not limited to, debit and credit cards, online banking, demand deposit accounts, account contract, and other account exceptions.
3.Identify, research, and remedy potential fraud on retail products including, but not limited to debit and credit cards, online banking, demand deposit accounts, and ancillary products.
4.Provide necessary reporting to bank management.
5.Review documentation for completeness and compliance with bank policies and regulatory requirements.
6.Identify and suggest process improvements for all daily tasks and department functions.
7.Serve as backup for Operations teams, as necessary.
8. Provides great internal customer service.
The following job responsibilities may be reassigned:
- Other related duties as assigned or requested.
Knowledge/Skills/Abilities:
- PC, phone system, general office equipment
- Ability to maintain strict confidentiality
- Solid judgment and decision-making skills
Effective verbal and written communication skills and strong interpersonal skills, specifically, the ability to effectively write a variety of correspondence and reports and to explain complex policies and procedures.
Representation:
Ability to represent the bank in a professional and positive manner.
Compliance:
Uphold the bank’s philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of the bank.
Attendance:
Ability to maintain regular and reliable attendance.
Diversity Mindset:
Ability to understand the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification. A commitment to the bank's policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.
Education Required/ Preferred:
High School diploma or equivalent required. Technical degree in a related field or equivalent work experience preferred.
Experience Required/ Preferred:
2 years related clerical and/or accounting experience required. 2 years banking systems experience or 2 years customer service experience preferred.
PHYSICAL DEMANDS
In compliance with the ADA, performance of this job requires certain physical demands. These demands are as follows but not limited to the ability to sit, stand and walk often throughout the day, constantly be able to operate with their hands and arms, occasionally ascend/descend flights of stairs, position themselves frequently throughout the day, communicate with other employees, able to examine their work and regularly lift and/or move up to 10 pounds while occasionally lift and/or move up to 25 pounds. These physical demands must be met by an employee to be successful and perform at full potential but reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
PI195401214
