« Home

This job ad has been posted over 60 days ago...

0

applicants

Manager, Consulting Services Full-time

at Palo Alto Networks Illinois in Illinois (Published at 23-10-2022)

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

We’re changing the nature of work. Palo Alto Networks is evolving to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

Job Description

Your Impact
  • Serve as the Professional Services central point of contact for the customer to ensure services delivery meets or exceed customer expectations
  • Facilitate a customer approach across all Global Customer Service (GCS) teams
  • Ensure customer technical requirements are understood and clear to the team to help enable customer knowledge and build trusted relationships
  • Collaborate with sales team on customer negotiations when needed, act as liaison to help enable client and sales
  • Staffing the appropriately skilled resource(s) to accomplish quarterly goals
  • Participate in Quarterly Service Reviews (QSR)
  • Responsible for responding to Customer feedback about you and your team’s performance
  • Identify gaps and develop corrective plans as and when needed, help implement corrective plans to ensure customer satisfaction
  • Provide status to the Customer, Account Team and Services leadership team on all major activities, issues, and critical issues
  • Talk to the partners as necessary to drive team alignment and focus, ensuring customer success
  • Lead the operational activities related to defined business goals such as - team utilization, forecasting revenue, reviewing and approving timesheets and expenses
  • Provide input regarding the technical development of the Professional Services product offerings
  • Provide strategic direction/input to the technical and professional development of the team members
  • Handle the daily activities of your team such as hiring, promotions, time off, training, and disciplinary actions
Qualifications

Your Experience
  • You have an undergraduate degree in a related field (CS, IS, EE, CE, IT, etc.) or commensurate experience or equivalent military experience
  • Minimum 5 years managing teams of 10 or more technical consultants
  • You have strong high-level technical knowledge of internet security concepts, products, and implementations, and can communicate that knowledge to individuals without technical experience
  • You’ve proven leadership ability, cross-functional collaboration and team building capabilities
  • You have excellent written and verbal communication skills
  • 30%+ travel is required to customer site as well as internal business meetings
  • You have a minimum of 7 years of building Internet security solutions at enterprise customers
  • You have experience with managing the full project lifecycle from pre-sales/Statement of Work development to project closeout
  • You possess industry certifications such as CISSP, PMP and/or vendor specific (e.g. Juniper/Cisco)
Additional Information

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer, the starting salary (includes on-target earnings = base + on target incentives for sales roles) is expected to be between $131,100 to $164,100. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

Covid-19 Vaccination Information for Palo Alto Networks Jobs
  • Vaccine requirements and disclosure obligations vary by country.
  • Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
  • The job requires accessing a company worksite
  • The job requires in-person customer contact and the customer has implemented such requirements
  • You choose to access a Palo Alto Networks worksite
  • If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.


Recent jobs at Palo Alto Networks


Viewed: 312 times
« Go back to category
Is this job ad fake? Report it!   
« Home