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Help Desk Technician - Managed IT Services
at SBS Group Of Companies Minnesota in Minnesota (Published at 18-10-2022)
Lets cut right to the chase Youve got technical support skills and you're looking for work, Vodigy is hiring. Were looking for someone to join our growing business. Our team is responsible for a wide range of systems and technologies with multiple diverse small and medium businesses.
We realize your time is precious. Thats why well only subject you to a single interview and you will know shortly after if youve got the gig. Honestly, if an employer has time for multi-round interview process, do you really want to work there anyways?
Come see what a supportive work environment feels like. Come eat the food that our boss is easily persuaded to purchase for us and does so at least once a week. Very importantly, feel what its like to not be guilted by your employer when you need to take time off to do human being things.
This is us. Were Vodigy. Wed love to have you join our team.
What's in it for you? Growth, advancing your career in IT, learning something new all the time, causing a ruckus in the office with a fun group of people and all those other important job things like pay check and benefits.
We have a continuous focus on learning and collaboration. The environment at the office is fun and fast paced, and we enjoy great relationships with our clients.
The Help Desk Technician is responsible for the following:
Resolve inbound hardware, software, or network technical support requests, via email, phone, and web
Document all customer interaction with high attention to detail and accuracy within ConnectWise system
Assist in on-boarding new clients
Remotely manage client systems using tools, i.e. RMM Tools, Logmein
Recognize and escalate more difficult problems
Collaborate with team members to solve IT problems
We offer:
Full time, Monday-Friday, 8:00AM 5:00PM
Salary range of $50,000-$70,000 DOQ
Medical, vision and dental insurance options
401(k) match
PTO and paid holidays
Certification Test fee reimbursement
Qualifications (ranked highest preferred to lowest):
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We realize your time is precious. Thats why well only subject you to a single interview and you will know shortly after if youve got the gig. Honestly, if an employer has time for multi-round interview process, do you really want to work there anyways?
Come see what a supportive work environment feels like. Come eat the food that our boss is easily persuaded to purchase for us and does so at least once a week. Very importantly, feel what its like to not be guilted by your employer when you need to take time off to do human being things.
This is us. Were Vodigy. Wed love to have you join our team.
What's in it for you? Growth, advancing your career in IT, learning something new all the time, causing a ruckus in the office with a fun group of people and all those other important job things like pay check and benefits.
We have a continuous focus on learning and collaboration. The environment at the office is fun and fast paced, and we enjoy great relationships with our clients.
The Help Desk Technician is responsible for the following:
Resolve inbound hardware, software, or network technical support requests, via email, phone, and web
Document all customer interaction with high attention to detail and accuracy within ConnectWise system
Assist in on-boarding new clients
Remotely manage client systems using tools, i.e. RMM Tools, Logmein
Recognize and escalate more difficult problems
Collaborate with team members to solve IT problems
We offer:
Full time, Monday-Friday, 8:00AM 5:00PM
Salary range of $50,000-$70,000 DOQ
Medical, vision and dental insurance options
401(k) match
PTO and paid holidays
Certification Test fee reimbursement
Qualifications (ranked highest preferred to lowest):
- 3+ years providing technical support
- Networking(Cisco): implementing & supporting managed switches, routing & vlans.
- Server Administration: troubleshooting servers and associated applications, installing new servers.
- Virtualization: Hyper-V, VMWare
- Consulting and excellent customer service skills
- Tenacious desire to solve complex technical problems
- Excellent written, verbal and interpersonal communication skills
- Excellent time management skills; ability to multitask and prioritize assignments
- Desire to learn new technology
- Positive and friendly attitude
- Transportation to and from clients required
- ConnectWise Suite
- Microsoft Azure
- Microsoft Office 365 (Exchange Online, One Drive, SharePoint)
- Microsoft Windows, Windows Server
- Cisco Meraki
- Active Directory
- Apple OS, Android, iOS
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