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Help Desk Technician - Managed IT Services Full-time

at SBS Group Of Companies Minnesota in Minnesota (Published at 18-10-2022)

Lets cut right to the chase Youve got technical support skills and you're looking for work, Vodigy is hiring. Were looking for someone to join our growing business. Our team is responsible for a wide range of systems and technologies with multiple diverse small and medium businesses.

We realize your time is precious. Thats why well only subject you to a single interview and you will know shortly after if youve got the gig. Honestly, if an employer has time for multi-round interview process, do you really want to work there anyways?

Come see what a supportive work environment feels like. Come eat the food that our boss is easily persuaded to purchase for us and does so at least once a week. Very importantly, feel what its like to not be guilted by your employer when you need to take time off to do human being things.

This is us. Were Vodigy. Wed love to have you join our team.

What's in it for you? Growth, advancing your career in IT, learning something new all the time, causing a ruckus in the office with a fun group of people and all those other important job things like pay check and benefits.

We have a continuous focus on learning and collaboration. The environment at the office is fun and fast paced, and we enjoy great relationships with our clients.

The Help Desk Technician is responsible for the following:

Resolve inbound hardware, software, or network technical support requests, via email, phone, and web

Document all customer interaction with high attention to detail and accuracy within ConnectWise system

Assist in on-boarding new clients

Remotely manage client systems using tools, i.e. RMM Tools, Logmein

Recognize and escalate more difficult problems

Collaborate with team members to solve IT problems

We offer:

Full time, Monday-Friday, 8:00AM 5:00PM

Salary range of $50,000-$70,000 DOQ

Medical, vision and dental insurance options

401(k) match

PTO and paid holidays

Certification Test fee reimbursement

Qualifications (ranked highest preferred to lowest):
  • 3+ years providing technical support
  • Networking(Cisco): implementing & supporting managed switches, routing & vlans.
  • Server Administration: troubleshooting servers and associated applications, installing new servers.
  • Virtualization: Hyper-V, VMWare
  • Consulting and excellent customer service skills
  • Tenacious desire to solve complex technical problems
  • Excellent written, verbal and interpersonal communication skills
  • Excellent time management skills; ability to multitask and prioritize assignments
  • Desire to learn new technology
  • Positive and friendly attitude
  • Transportation to and from clients required
Preferred Experience and Understanding of:
  • ConnectWise Suite
  • Microsoft Azure
  • Microsoft Office 365 (Exchange Online, One Drive, SharePoint)
  • Microsoft Windows, Windows Server
  • Cisco Meraki
  • Active Directory
  • Apple OS, Android, iOS
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