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Transportation And Call Center Agent -- Atlanta GA -- 1 Year Contract
at Lorven Technologies Georgia in Georgia (Published at 14-10-2022)
Job Title: Transportation and Call Center Agent
Location: Atlanta, GA
Duration: 1 Year Contract
10.30 AM to 07.00 PM EST
Scope of Work/Key Responsibilities:
Location: Atlanta, GA
Duration: 1 Year Contract
10.30 AM to 07.00 PM EST
Scope of Work/Key Responsibilities:
- Monitor answer telephone system and take calls from Parents, Schools, Citizens
- Make return calls to Parents, Schools and Citizens.
- Log all reported incidents, Fulfillment Requests (Service Requests) and attempt to resolve issues at 1st contact
- Escalate incidents as dictated.
- Track and follow-up on incidents escalated to technical teams to ensure issues are resolved promptly and closed
- Remotely connect to user computers and assist with resolving issues as necessary.
- Perform proactive support activities including but not limited to:Provide support for APS IT projects (as needed).
- Installing and setting up Air Watch on mobile devices
- Ensuring that antivirus software installed on all machines and scans are completed routinely.
- Update user and asset information in database (as necessary)
- Follow established processes and procedures.
- Report to IT any suggestions that will improve process or make support easier or more efficient.
- Maintain exceptional customer service posture at ALL TIMES.
- Document work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledgebase purposes.
- Record and submit checklists or other documentation as may be required.
- 3+ years' work experience (minimum) 5+ years preferred:
- Strong customer service skills and phone etiquette
- Maintain confidentiality
- Prior experience with data entry on databases important
- Prior experience in a call center preferred.
- Must have clean criminal record with the ability to pass finger-print background check
- Must be authorized to work in the Unites States.
