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Position: Network & Telecommunications Services - Business Analyst 2 - (Hybrid Work)

REQ ID: 110098

Direct Client: State of Michigan - IT - DTMB - CTO - Network & Telecommunications Services

Job Location: Lansing, MI,

Short Description:

Receive, process, and present data, and information regarding our weekly Service Requests (Infrastructure Service Requests). Responsible for gathering business and technical requirements during client kick-off meetings. Consult SMEs (Subject Matter Experts) on tasks required to complete integrated projects for all Telecommunication services, such as WAN, WLAN, MLAN, Security, Contact/Call Centers, Telephony, and Video. Manage multiple projects based on Agency assignments.

Complete Description:

Ø Facilitate meetings with clients to gather requirements for all IT solutions and identify impacted business processes and determine the best process and IT solution integration.

Ø Ability to obtain and report business and technical requirements

Ø Facilitate review sessions to discuss projects

Ø Excellent customer and communication service skills

Ø Work with multiple network platforms, such as WAN, MLAN, WLAN, Security, Voice, and Video

Ø Disseminate information effectively to all teams, customers, and technical managers

Ø Understand a large (enterprise) and complex network environment Skills, Experience, and Education: Experiences

Organization and Prioritization skills are Mandatory
Communication and Interpersonal skills are Mandatory
Previous experience working with multiple agencies and/or vendors and/or departments in an enterprise environment is Required
Minimum 1-3 years experience with Clarity is Required
Minimum 1-3 years experience with Microsoft Project is Required
Minimum 1-3 years experience with DevOps is Preferred
Minimum 1-3 years experience with Remedy is Preferred
A minimum of 1-3 years working within a Telecommunications environment is Preferred
Minimum 3-5 years experience in a large enterprise setting is Preferred
Minimum 1-3 years of work experience with multiple network platforms is Preferred
Minimum 1-3 years working with multiple network lines of service is Preferred
Minimum 3 years dealing with customers is Preferred
Bachelor's degree Preferred

Interview Process: Virtual Interview via MS Teams video. Please use a laptop and be prepared to share the screen if asked. The use of headphones is strongly discouraged. A screenshot photo of the candidate will be required for any Teams interviews as well as a vendor present at beginning of the interview to validate the candidate.
Duration: 1 year with possible extension.
Remote or On-site: Candidates MUST be local. Will need to be onsite starting day 1 for the hybrid work schedule. NO REMOTE-ONLY OPTION.