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Senior Manager Solution Consulting Full-time

at ServiceNow Massachusetts in Massachusetts (Published at 07-10-2022)

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Learn more on and about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Role ServiceNow is seeking a Governance, Risk, and Compliance (GRC) Solutions Presales leader for the AMS. The Risk leader will build, provide guidance and focus a team of Risk Solution Consultants and Architects. The successful candidate will participate in the GTM strategy and execution to acquire, retain and make wildly successful customers by utilizing world-class technical pre-sales solution consulting techniques to communicate the power, flexibility, and ease-of-use of GRC on the ServiceNow SaaS platform.

We are looking for a hands-on leader who is capable of going wide and deep on solution fit and solution positioning during a sales cycle. In addition, the AMS Risk leader, will work with other internal presales teams and external partners to enable them to ensure customer value and success are realized. The successful candidate will embody our leadership values of “Lead Change, Grow Team & Self, Drive Results, Win as a Team”.

What you get to do in this role:
  • Be leading a team of highly skilled professional cross AMS, expanding ServiceNow’s presents in the market.
  • AMS Risk SC team leader directs opportunity engagement and skills alignment with ServiceNow’s strategic and enterprise accounts.
  • Drives excellence in knowledge, engagement and interactions inter-team, with customers and our field.
  • Partner and train ServiceNow partners in Risk methodologies and our unique value.
  • Provide subject matter mentoring and training to team.
  • Validate and contribute to AMS Risk and go-to-market strategies.
  • Oversee impact and creation of product demo functionality, customer engagements and impact of proof of concepts.
  • Partner with product management to address product developments/releases and functionality.
  • Supporting marketing events – user conferences, trade shows, webinars etc.
  • Stay current on competitive analyses and understanding market, differentiators between the company and its competitors across the team.
  • Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc.
  • Act as executive speaker at events and conferences.
  • Provide voice-of-the-business internal to ServiceNow driving market strategy and competitive take outs.
  • This position reports to the Sr. Director, AMS ITX, which gives an opportunity to leverage the wider IT transformation sales plays to include Risk.

In order to be successful in this role, the ideal candidate needs:
  • Strong pre-sales leadership experience.
  • Understanding of the sales process and being a trusted advisor for Specialist Sales, account management and the extended sales organization.
  • Deep understanding of regulatory framework, risk methods and their impact on corporations
  • A Bachelor’s degree or equivalent training and 5-7 years of experience is required.
  • 3+ years of presales or sales leadership experience.
  • Understanding the following disciplines; operational risk management, integrated risk management, business continuity and disaster recovery, vendor management, audit management, corporate compliance, and policy management.
  • Working knowledge of the GRC industry landscape, including vendors and tools, such as; RSA Archer, Metric Stream, IBM Open Pages, Modulo, Rsam, LockPath, or Agilliance.
  • The following industry certifications are helpful, but not required: GRCP, GRCA, CGEIT, CRISC, or CISA.
  • Ability to clearly articulate the power and value of the ServiceNow platform in terms familiar to a non-IT, GRC audience.
  • Must have strong written and oral communication skills and be self-directed and independent.
Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. to learn about our work personas: flexible, remote and required-in-office.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the .

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