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Residential Service Coordinator Full-time

at Sertoma Centre, Inc. Illinois in Illinois (Published at 27-08-2022)

Who We Are:
For over 50 years Sertoma Centre, Inc. has helped people with disabilities live, work, and fully participate in their communities. We do this by empowering individuals to achieve personal success through comprehensive services for people with intellectual and developmental disabilities as well as those living with mental illness.
Your Role: As the Residential Service Coordinator, you will be responsible for the development, implementation, and facilitation of the Person Centered Planning process for persons served. Residential Service Coordinators ensure integration of person centered planning and implementation strategies through the involvement of the individual, family, guardian, other service providers, agency staff, and others identified by the individual.
  • Responsible for the development, implementation and facilitation of implementation strategies for assigned individuals, ensuring integration of habilitation planning and provision of services through person centered planning.
  • Monitor and modify implementation strategies in such a manner as to ensure that services outlined continue to meet individuals? needs and reflect the priorities of the individual served.
  • Participate in the Intake process for screening, program placement and appropriate movement of individuals served.
  • Provide staff with direction, training, and support needed for PCP implementation, data collection, and provide follow-up on PCP/Implementation strategy revisions. Work cooperatively with staff to ensure appropriate access to services as identified during the PCP process.
  • Ensure individuals receive annual physical, dental and follow-up appointments in a timely manner and in accordance with Rule 115. Accompany individuals to initial specialty medical appointments and other appointments as needed. Communicate any needed medical information to RN, guardian, or other family members.
  • Maintain 24-hour on-call cell phone accessibility to respond to medical, behavioral, and clinical emergencies regarding residential consumers.
  • Ensure the delivery and/or coordination of all CILA services in compliance with DHS Rule 116, CARF standards, agency mission, agency policy & procedure, program guidelines and best practice.
  • Ensure persons served have appropriate means of identification, including but not limited to, state ID, Birth Certificate, social security card, etc.
  • Bachelor?s degree in human services field of study required.
  • Certification by DHSA as a qualified QIDP.
  • Minimum of one year experience working with individuals with developmental disabilities and/or mental illness.
  • Prior experience in a residential setting.
  • Effective communication skills, both oral and written.
  • Valid driver?s license and documentation of current auto insurance, with an acceptable motor vehicle report.
  • Proficient in the use of computers, software applications, and working knowledge of Microsoft Office Suite programs.


  • Generous paid time off
  • 11 paid holidays per year
  • Medical/Dental/Vision
  • Employer Paid Benefits: Basic Life/AD&D Insurance and Long-Term Disability Insurance
  • Life/AD&D Insurance and Critical Illness Insurance
  • Employee Assistance Program
  • 403(b) with company match
  • Tuition assistance
  • Reimbursement for conferences and seminars
  • Eligible for loan forgiveness under Public Service Loan Forgiveness (PSLF)
  • Access to the Alsip Park District Fitness Center for $10.00 per month
  • Ongoing training and development opportunities

Culture, Health, and Safety:

Sertoma Centre, Inc. is an equal opportunity employer that embraces the uniqueness of every person. Sertoma understands that in order for you to work effectively and be an advocate of inclusivity, we must foster an environment that is respectful and sensitive to persons of all gender identities and from every cultural, socioeconomic, ethnic, religious, and racial background. Our open-door, team-building concept supports both agency goals and employee success.

In an effort to further promote and protect the safety and health of our staff, consumers and volunteers, Sertoma Centre, Inc. requires that all employees be fully vaccinated for COVID-19. Where permitted by law, applicants who are offered a position will be asked about their vaccination status, which must meet minimum business requirements. Sertoma will allow exemptions to this mandate only in circumstances where a staff person can provide proof that it is medically contraindicated or it would require a violation of a religious belief, practice, or observance.

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