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Front Desk Agent Full-time

at SSG Hotels - Indianapolis Indiana in Indiana (Published at 23-08-2022)

We are looking to hire an upbeat front desk agent to provide excellent service to our guests. The front desk agent will assist guests with inquiries, problems, and complaints. The front desk agent will be responsible for receiving guests? payments and for balancing the cash at end of the shift. You will be familiar with the hotel layout, be up to date with different taxes, rates and hotel operations to facilitate guests' needs, be able to make recommendations for area entertainment and restaurants and be proficient with computer system and switchboard.

To ensure success you will be professional and pleasant in challenging situations and take responsibility for the satisfaction of guests from arrival to departure. Preferred candidates will be positive, proactive, and be skilled at multitasking in a fast-paced environment.
Front Desk Agent Responsibilities:

  • Greeting and thanking guests in a sincere, friendly manner.
  • Checking guests in on arrival and out on departure.
  • Posting charges to appropriate guest accounts.
  • Anticipating and addressing guests' needs, and resolving their problems and complaints.
  • Assisting guests with disabilities.
  • Operating switchboard and assisting with inquiries.
  • Assisting the reservations manager with taking reservations.
  • Collaborating and communicating with other internal departments to ensure guest satisfaction.
  • Complying with company procedures and safety policies.
  • Performing duties on a daily checklist.

Job Types: Full-time, Part-time

Pay: $12.00 - $13.00 per hour

Benefits:

  • Employee discount

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Overnight shift
  • Weekend availability

Ability to commute/relocate:

  • Indianapolis, IN 46227: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Customer service: 1 year (Preferred)

Work Location: One location



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