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Customer Service Representative Full-time

at Richmond American Homes Colorado in Colorado (Published at 20-08-2022)



At M.D.C. Holdings, Inc and its affiliated companies, we encourage a culture that promotes professionalism, teamwork, health & wellness and work-life balance. If you are a results-driven professional with a passion for success, consider building a career with us. We?re proud to be one of the most established builders in the industry, with 42 years of experience and 230,000 homes to our credit.

Position Summary

We are currently seeking a professional and experienced Customer Service Representative (?CSR?) to join our American Home Insurance Agency, Inc. (AHI) affiliate.


Provide Responsive, Timely and Consultative Support for AHI?s Existing Customer Base: The CSR is expected to handle incoming customer service requests. Supporting customers? day-to-day needs is the priority and is most of the CSR?s activities. After the customer?s needs have been determined and addressed, the CSR is expected to update the interaction in the agency management system and confirm all contact information in the agency management system.

CSR?s are required to have a Property & Casualty License at date of hire.

CSR?s are expected to create cross-sell opportunities from incoming customer service requests by offering to assist the customer with adding additional policies.


College Degree Preferred / High school diploma or equivalency required.

Minimum two-years of insurance service experience or other professional services service experience deemed appropriate. Experience working in a professional business environment is mandatory.

Computer skills:
Experience with the Microsoft suite of products including but not limited to Word, Excel, PowerPoint, Outlook, Meetings and other software products such as Zoom and Google Meets. It?s also critical that you are willing to learn and adapt to new computer products and services as needs arise.

Licenses or certifications required prior to start date:
The proper state insurance licenses and completion of the mandatory continuing education requirement as outlined by the applicable State Insurance Commissioner.

Subject to applicable laws, must be fully vaccinated against COVID-19 by start date under M.D.C. Holdings, Inc. vaccination mandate for all employees who will be working in the Corporate/Home Office at 4350 S. Monaco St. effective Nov. 1st, 2021.

Benefits & Perks

While we value hard work, we also recognize the importance of having fun! Our employees enjoy a collaborative environment where they can freely bounce ideas off one another and participate in exciting teambuilding activities and outings, like trips to the ballpark, holiday celebrations, regular office socials and much more.

  • Positive, collaborative team culture
  • Competitive compensation structure
  • Comprehensive benefits package (Medical, Dental, 401K, etc.)
  • Discounted pet insurance
  • Home purchase discounts & more!

  • All benefits are subject to qualification and hire dates. Not all benefits apply to commissioned sales people.


  • Estimated Annual Salary: $50,000 - $60,000
  • FLSA Status: Non-Exempt
  • Bonus Type: Year-End Discretionary

If you are ready for more than a job and seek a career with one of the most respected organizations in a top industry, then we want to hear from you. Please also visit our website at www.richmondamerican.com for more information and to apply.

M.D.C. Holdings, Inc. and its affiliated companies are Equal Opportunity Employers. #LI-RR1

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