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IT Process Owner

Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.

IT Process Owner

Work Location:

• Fully Remote - U.S.

Position:

You would be responsible for building and managing value-driven outcomes with strategic partners that support Core Technology. You will collaborate to provide thought leadership, and create and own the roadmap for Request Management process. Identify and create process efficiencies for Incident Management, Knowledge Centered Services and Request Management. Your responsibilities include, develop, document, train and enforce new and existing processes.

Core Responsibilities:

• Define Request Management roadmap and execute on its adoption (Process Owner)
• Identify and implement process improvements across Incident, Request and Knowledge (Process Improvement)
• Provide thought leadership on development of Knowledge Centered Services (KCS)
• Implement solutions and work with various levels of management
• Measure value of new processes and adjust as necessary

Requirements: List only the most important experience, skills, competencies, training, licenses, degrees ? that would disqualify candidates if they do not meet all the listed requirements.

• ITIL V3 or V4 certified
• 8-10 years experience in Enterprise Service Management
• strong relationship management

Preferred Qualifications: List any additional preferred experience, skills, competencies, training, licenses or degrees ? qualifications that are helpful to have but are not required and thus won?t disqualify candidates.

• ServiceNOW experience a plus

Working Conditions/Physical Requirements: If there are no explicit requirements, please leave this section in the posting and use the text below. Please see Job Posting Guidelines for more information.

• General office demands

Travel: If the position does not require travel, remove this section.

• 5-10% travel for team meetings
• Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.

Unique Benefits*:

• Flexible work environments
• Ready, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assets
• Volunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnerships
• Employee wellbeing programs and generous health plans
• Educational assistance programs
• US 401(k) or Group RRSP (Canada) savings plans with matching employer contributions
• Be sure to ask our Talent Advisors for more information on location specific benefits and paid time off policies
• Learn more at https://careers.changehealthcare.com

#li-remote

Diversity and Inclusion:

• At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.
• Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversity

Feeling Inspired? Ready to #MakeAChange? Apply today!

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and, when job-related and consistent with business necessity, we may require periodic testing for certain roles. Some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to [email protected] with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare?s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.