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Product Application Support Representative

Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.

Product Application Support Representative

Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.

Work Location:

• Fully Remote - U.S.

Position:

The Product Application Support Representative is a customer support position that works under limited supervision to complete the myriad tasks necessary to support the Assurance and Clearance services of the Software & Analytics business unit. This position requires a thorough understanding of end-to-end revenue cycle processing and the nuance each provider and payer bring. This role requires a self-motivated and goal-oriented individual, using detailed instructions to complete the job responsibilities and requires the ability to work independently as well as in a team environment.

Core Responsibilities:

• Review, investigate, analyze, and resolve key issues at the provider and client level.
• Proactively own and manage service delivery for high-visibility and high-touch customer relationships.
• Serve as industry and technical resource and subject matter expert.
• Understand short and long-term customer goals and objectives as they relate to revenue cycle management and Change Healthcare.
• Attend client meetings; onsite as needed.
• Work closely with other areas including product development and sales to ensure customer needs are met and feedback is shared. Understand product goals and communicate that with customers.
• Document, track, and support compliance with Service Level Agreements.
• Keep the customer informed of key information that may be critical to their success (e.g. product road maps, new services, customer events)

Requirements:

• High School Diploma AND 4 years of professional work experience

• 2+ years of desktop support OR helpdesk support OR technical support experience
• 2+ years of experience handling customer escalations
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)

Preferred Qualifications:

• Bachelor Degree

• Experience working within the Healthcare IT industry
• Knowledge of the Payer/Provider environment
• Familiarity with ANSI X12 / EDI standards for healthcare transactions
• Experience in UB92/UB04/1500 medical billing
• Understand HIPAA compliance regulations
• Experience with data management/analysis

• Excellent time management and organizational skills
• Ability to work on multiple tasks simultaneously and meet deadlines while providing quality results
• Excellent verbal and written communication skills

Working Conditions/Physical Requirements:

• General office demands

Unique Benefits*:

• Flexible work environments
• Ready, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assets
• Volunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnerships
• Employee wellbeing programs and generous health plans
• Educational assistance programs
• US 401(k) or Group RRSP (Canada) savings plans with matching employer contributions
• Be sure to ask our Talent Advisors for more information on location specific benefits and paid time off policies
• Learn more at https://careers.changehealthcare.com
• Eligibility for some benefits may be limited or not available for part-time employees, be sure to speak with your Talent Advisor.

Diversity and Inclusion:

• At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.
• Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversity

Feeling Inspired? Ready to #MakeAChange? Apply today!

#IWork4CHNG

#ChangeHealthcareCareers

#HiringNow

#RemoteWork

#HealthcareTechnologyJobs

#WorkFromHome

#SupportJobs

#SoftwareAnalyticsatCHNG

#LI-remote

Diversity and Inclusion:

• At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.
• Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversity

Feeling Inspired? Ready to #MakeAChange? Apply today!

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and, when job-related and consistent with business necessity, we may require periodic testing for certain roles. Some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to [email protected] with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare?s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.