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Front Desk Receptionist Full-time

at Comfort Suites Illinois in Illinois (Published at 14-08-2022)

We are looking for a Hotel Front Desk Agent to serve as our guests? first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.

Hotel Front Desk Responsibilities:

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner.
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Perform all check-in and check-out tasks
  • Receiving and managing reservations made online and telephonically.
  • Verifying guests' payment methods during check-in.
  • Always retrieve necessary identification documents and form of payment upon guest arrival.
  • Inform customers about payment methods and verify their credit card data.
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates, and amenities.
  • Assigning rooms to guests and informing them of any specials offered by the hotel.
  • Respond to clients? complaints in a timely and professional manner.
  • Coordinate with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests? needs.
  • Informing housekeeping department about room status/availability.
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
  • Maintain updated records of bookings and payments
  • Other duties as assigned
  • Previous hospitality experience would be advantageous.
  • Strong written and verbal communication skills.
  • Well-presented and professional appearance.
  • Ability to learn on the job.
  • Excellent customer service skills.
  • Available to work shifts, over weekends, and on public holidays.

Receptionist Qualifications / Skills:

  • Excellent communication and organizational skills
  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Experience with hotel reservations software Choiceadvantage.
  • Experience with hotel Online Travel booking website like Expedia, booking.com ,Tripadvisor, Priceline agoda.
  • Verbal Communication
  • Customer Focus

Job Types: Full-time, Part-time

Pay: $13.00 - $15.00 per hour

Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • Bloomington, IL 61705: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Hotel experience: 2 years (Preferred)

Work Location: One location



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