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Customer Service Manager Full-time

at Compass Group North Carolina in North Carolina (Published at 14-08-2022)

Growth. Opportunity. Excellence.

Key Responsibilities:

  • Responsible for site visits and client retention
  • Assist branches with grand openings
  • Ensure we are compliant with local and national account standards; review corporate compliance reporting
  • Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc)
  • Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan)
  • Coordinate efforts to improve the customer retention and client experience at the point of sale
  • Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue
  • Drive compliance to merchandising standards
  • Assess performance by location through audit reports (Quarterly District Evaluations)

Preferred Qualifications:

  • A Bachelor?s degree is preferred; two year College degree or the equivalent combination of education and experience is acceptable
  • Route management, retail and merchandising experience is preferred
  • Food & beverage experience
  • Excellent communication skills required
  • Must be able to travel to client sites
  • Must be passionate about providing world class service to our clients and customers

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Retirement plan
  • Vision insurance

Schedule:

  • 8 hour shift

Supplemental Pay:

  • Bonus pay

Ability to commute/relocate:

  • High Point, NC 27260: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer service: 1 year (Preferred)
  • retail: 1 year (Preferred)

Work Location: One location



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