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Customer Service Manager
at Compass Group North Carolina in North Carolina (Published at 14-08-2022)
Growth. Opportunity. Excellence.
Key Responsibilities:
- Responsible for site visits and client retention
- Assist branches with grand openings
- Ensure we are compliant with local and national account standards; review corporate compliance reporting
- Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc)
- Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan)
- Coordinate efforts to improve the customer retention and client experience at the point of sale
- Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue
- Drive compliance to merchandising standards
- Assess performance by location through audit reports (Quarterly District Evaluations)
Preferred Qualifications:
- A Bachelor?s degree is preferred; two year College degree or the equivalent combination of education and experience is acceptable
- Route management, retail and merchandising experience is preferred
- Food & beverage experience
- Excellent communication skills required
- Must be able to travel to client sites
- Must be passionate about providing world class service to our clients and customers
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
Supplemental Pay:
- Bonus pay
Ability to commute/relocate:
- High Point, NC 27260: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
- retail: 1 year (Preferred)
Work Location: One location
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