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Telecom Technician Full-time

at Keefe Group Pennsylvania in Pennsylvania (Published at 10-08-2022)

Overview: Are you looking for a career with premium benefits and the potential for growth? At TKC Holdings, we?ve created something special, a better place to work and grow. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path. About This Position: Purpose
The Telecom Technician - Inmate position will provide customer service relative to the inmate telephone service to include phone, VVS and other telecom repairs as well as be responsible for data entry as required. They will maintain a high level of ongoing effective communication with facility staff to assure quality customer service is being provided to all customers and issues are being resolved in a timely manner.
Job Duties

  • Provide customer service relative to the inmate telephone service and be responsible for data entry as required.
  • Maintain, repair, and operate the onsite telecommunications hardware, networking hardware/software, various electronic equipment and wiring at all assigned correctional facilities.
  • Interface with all internal ICSolutions organizations, various vendors and contractors to resolve all onsite technical problems. Troubleshooting performed by offsite personnel.
  • Provide onsite instruction and training for customer personnel

This position should require minimal day to day supervision. The Account Manager will outline the responsibilities and expectations of the position upon hire and will provide all training and tools necessary to be successful. This position will meet weekly with the Account Manager and their peers to review account performance and receive any necessary feedback. What You'll Need: Qualifications:
Minimum requirements:
  • Excellent customer service skills
  • Strong organizational, interpersonal, presentation and communication skills
  • 2 years experience in Telecommunications
  • Inmate communication installation and repair experience:
    • Inmate Telephones
    • Video Visitation
    • TTY or VRS Units
  • High School Diploma or GED
  • Basic computer skills
  • Must be able to pass a criminal background check
Preferred qualifications:
      • Previous Inmate Telecom experience highly preferred
      • Practical experience with inside and outside plant cabling
      • Basic understanding of network and bandwidth capabilities of services offered

TKC Holdings, Inc. offers comprehensive benefits to all regular-full time employees. TKC offers a variety of medical plans with:

  • Prescription Coverage
  • Vision
  • Dental
  • Life Insurance
  • Short Term and Long-Term Disability
  • Many more benefits that can be selected to create the right package for you

TKC also understands the importance of work life balance and planning for the future. To help with both, employees are eligible for:

  • Paid time off
  • Company Match for the 401(k) Retirement Savings Plan
  • Weekly Pay

EEO Statement: We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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