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Support Engineer Full-time

at Amazon Dev Center U.S., Inc. New York in New York (Published at 10-08-2022)

  • Bachelor?s Degree in Computer Science, Engineering or a related field, or relevant work experience
  • 1+ year experience running and maintaining a 24x7 production environment
  • 1+ years experience in support engineering, operations, maintenance, and process improvement of Linux or 3+ years experience in support engineering, operations, maintenance, and process improvement Windows systems
  • 1+ year experience with support procedures and methodologies for production computing environments

Job summary
Are you excited at the prospect of keeping millions of customers? data safe? Do you want to help secure web services by implementing cryptography at scale? Security is the #1 concern of customers moving to the cloud and the AWS Cryptography team is dedicated to providing the security features our customers need. We enable customers to confidently move sensitive workloads to the cloud where they can benefit from strong security controls that help meet internal and external compliance requirements.
We are looking for someone who wants to help people, has an unending empathy for customers who are struggling, and is unwilling to accept 'this is just how the software works'.
As a Support Engineer you will: - Troubleshoot, debug, evaluate and resolve customer impacting issues
  • Detect patterns and partner with development engineers to reduce defects and make the team's software easier to use.
  • Develop tools, monitoring, and operational runbooks to ensure the team is able to respond quickly to customer impacting issues.
  • Provide technical guidance to teams across Amazon on how to use certificates and the functionality provided by our team to make their lives easier.
  • Be the customer's advocate. As the person closest to the customer pain points, you will represent the customer when prioritizing projects and defining new roadmap items.

AWS has the most services and more features within those services, than any other cloud provider?from infrastructure technologies like compute, storage, and databases?to emerging technologies, such as machine learning and artificial intelligence, data lakes and analytics, and Internet of Things. Whether its Identity features such as access management and sign on, cryptography, console, builder & developer tools, and even projects like automating all of our contractual billing systems, AWS Platform is always innovating with the customer in mind. The AWS Platform team sustains over 750 million transactions per second.
We have a formal mentor search application that lets you find a mentor that works best for you based on location, job family, job level etc. Your manager can also help you find a mentor or two, because two is better than one. In addition to formal mentors, we work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.
Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren?t focused on how many hours you spend at work or online. Instead, we?re happy to offer a flexible schedule so you can have a more productive and well-balanced life?both in and outside of work.
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon?s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
  • Experience with very large, high-throughput distributed systems
  • Experience supporting service-oriented architecture and web services
  • Systems Administration in a Linux/Unix environment
  • Excellent troubleshooting skills
  • Excellent documentation skills
  • Able to show good judgment and instincts in decision making
  • Able to prioritize and perform in complex, fast-paced situations
  • Associate or Bachelor?s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field
  • Meets/exceeds Amazon?s leadership principles requirements for this role
  • Meets/exceeds Amazon?s functional/technical depth and complexity for this role

#AWSCrypto
Amazon is committed to a diverse and inclusive workforce. Amazon is an equal opportunity employer and does not discriminate on the basis of race, ethnicity, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit
https://www.amazon.jobs/en/disability/us
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.


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