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Systems Engineer Full-time

at ServiceNow New York in New York (Published at 10-08-2022)

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can?t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

NOTE: This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

What you get to do in this role:

  • Own a technical scope and be responsible for its direction and internal prioritization
  • Lead, teach, and generally up-lift the team around them
  • Introduce / reinforce software engineering practices and skills to the team and organization
  • Develop systems, web services, and automation tools that can run in any cloud
  • Build orchestration workflows by leveraging features of the ServiceNow platform
  • Manage large scale infrastructure with code
  • Propose and advocate for impactful architectural changes
  • Collaborate with peer teams who have built world class networking and orchestration solutions.


To be successful in this role you have:

  • Strong initiative and circumspection in driving technical change
  • Sound judgment in choosing an approach to technical problems
  • Strong coding skills, and intermediate skills in software architecture
  • Ability to effectively lead or collaborate on code projects with many contributors
  • Ability to own and operate a mission-critical service, and appropriately respond to incidents and prioritization requests thereof
  • Ability to mentor and teach other engineers
  • Well-developed vision for a software approach to scalable infrastructure services
  • Good grasp of virtualization and containerization technologies, and their appropriate application
  • Familiarity with a declarative, goal-seeking approach to automation, or popular tools exemplifying this such as Terraform, Puppet, CFEngine
  • Familiarity with Linux-based systems and Internet protocols such as DNS, SMTP, LDAP, etc.
  • Has proficient oral and written communication and willingness to train other people.
  • Has integrity, honesty and can uphold ServiceNow?s values


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.


A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.


A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

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