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Warehouse Operations & Customer Service Supervisor Full-time

at Weekends Only Furniture & Mattress Illinois in Illinois (Published at 09-08-2022)

Warehouse Operations & Customer Service Supervisor
Fairview Heights, IL

Job Description
Our Warehouse Operations & Customer Service Supervisors are responsible for providing leadership for our post-sales team and ensuring for a positive customer experience through checkout and receiving of their purchase! This includes oversight of our team that conducts our customer checkout process, schedules deliveries and ensures our customer has clarity on all areas of their purchasing and merchandise receiving process.
In addition, this position supports the business by:

  • Assisting the department manager in coordination of personnel and equipment vital to store.
  • Maintaining supportive relationships with both the Customer Service & Operations teams.
  • Ensuring a seamless flow of customer satisfaction and all needs are met by team.
  • An ability to support and meet the needs of our team & customers in both our CS and Operations functions.

An Ideal Candidate Would Possess

  • Previous leadership experience in a customer facing environment and/or warehouse management experience preferred.
  • Prior Customer Service or customer facing experience preferred
  • Excellent computer skills, including Word, Excel and Outlook.
  • Ability to guide and relate to a diverse set of employees, with an inclusive mindset
  • Proven ability to inspire and lead a team to achieve operation & performance objective.

Our People-Centric Culture
There are many perks to being a member of our team. We offer a competitive compensation package starting from $43,000 to $50,000 annually, along with two weeks paid vacation. Our 401(k) plan is immediately fully vested and has a 100% employer match up to 3%. We have offered affordable health, vision and dental benefits, along with options for life and disability options as well. Tuition reimbursement for education with no limitations on fields of study for full-time employees.
We believe that by embracing a truly People-Centric culture, we recognize that our success as a business cannot be measured just in dollars and cents, but in fostering meaningful relationships that value the lives of the people at the heart of what we do and how we serve.
Does this sound like you? If so, Weekends Only could be your next home away from home. We are passionate about providing great merchandise at an unparalleled value for our customers, while also giving back to our communities and creating an inclusive workplace environment. No matter your previous experience or expertise, we can assist you in improving self while you help us to be better Weekends Only brand!

So?are you our next Weekender?

Weekends Only is an Equal Opportunity Employer (EOE)

Job Type: Full-time

Pay: $42,000.00 - $52,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 10 hour shift
  • 8 hour shift

Ability to commute/relocate:

  • Fairview Heights, IL 62208: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Are you at least 18 years of age?
  • Are you regularly available for work Wednesday - Sunday?

Experience:

  • retail management: 1 year (Required)

Work Location: One location



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