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Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is looking for a Personal Lines Account Manager to join our Personal Lines team in Massachusetts. This role can be located in Dedham, MA or Pepperell, MA! As a Personal Lines Account Manager, you will support the customer relationship by meeting and exceeding the service expectations for our customers by facilitating day to day service and policy maintenance. WHAT YOU?LL DO:

• Build, expand and solidify relationships with clients.
• Responsible for the timely, day-to-day management accounts, including delivery of policy documents, endorsement processing and response to client inquiries.
• Review, analyze and resole policy and coverage related concerns for clients, including identification of coverage gaps, additional exposures and underwriting issues.
• Market policies as necessary and cross-sell where applicable.
• Compile and create proposals, summaries, and additional documents as requested.
• Receive requests from prospective clients and provide new business quotations as needed.
• Develop and foster quality relationships with clients, teammates and carrier representatives.

WHAT YOU?LL NEED:

• High School diploma or equivalent, required
• Property & Casualty insurance license, required.
• 3+ years? experience working with personal lines insurance products
• Experience working with AMS360 and ImageRight, preferred
• Proficiency in Microsoft Office 365, required
• Exceptional customer service and interpersonal skills, required

WHAT WE OFFER:

• Competitive pay based on experience
• Paid Time Off (PTO)
• Community rooted team
• Generous benefits package: health, dental, vision, 401(k), etc.
• Employee Stock Purchase Plan

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.