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IVR Consultant with Avaya Experience for Remote Full-time

at PTS Consulting New York in New York (Published at 05-08-2022)

  • 5+ Years of Industry Experience working with Contact Center Technology
  • Requires skill and creativity, collaboration, technical investigation, and customer communication.
  • Expert knowledge in IVR development and configurations using Orchestration Designer
  • Avaya Experience Portal and Call-back assist configurations
  • Experience in IVR Reporting, CTI integrations, and Telephony Integration.
  • Ability to design call-flows from requirement documentation and workshops
  • Hands on experience with Java and JavaScript language
  • Good knowledge in Avaya Contact center products such as Avaya Elite, Elite Multichannel, AACC etc..
  • Good Knowledge with Avaya Contact Center and 3rd Party CRM integration such as Salesforce, Pega etc..
  • Strong understanding of Natural Language design and Directed Dialogue design techniques for speech applications
  • Experience in VXML, CXML, SSML, XML, JAVA, JSON and SVN repositories.
  • Integration with the various back-end data systems, servers and adjuncts such as Web technology and application servers (Tomcat, WebSphere, IIS, Apache, WebLogic, etc.)
  • Database via SQL, JDBC/ADO.NET (MS SQL Server/ Oracle / Informix)

Job Type: Contract

Schedule:

  • 8 hour shift

Experience:

  • Contact Centre: 5 years (Preferred)
  • IVR: 5 years (Preferred)
  • Avaya: 5 years (Preferred)

License/Certification:

  • PMI Certification (Preferred)

Willingness to travel:

  • 25% (Preferred)

Work Location: Remote



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