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Lead Technical Support Personnel Full-time

at Old Dominion University Virginia in Virginia (Published at 01-08-2022)

Posting Details

Posting Details

Working Title Lead Technical Support Personnel
Position Number 00496A
Department INFORMATION TECHNOLOGY SERV-ACAD
Location Norfolk, VA
Type of Position Classified
Type of Job
EEO Category C Technicians
Job Description Provide technical leadership in researching, developing, testing, documenting, and deploying projects to manage and maintain the University campus desktop environment. Utilize industry best practices to bring central management to the systems tools in use at Old Dominion University through excellence in support, knowledge, training, documentation and management. Serve as Lead TSP and become escalation point for TSP Community as well as a source of continuous improvement in the program quality.
Type of Recruitment
Knowledge, skills and abilities Thorough knowledge of desktop computing both in Windows and Mac operating systems, service management via BMC Footprints or ServiceNow, asset management via Ivanti Management Console and JAMF, scripting experience in Powershell, and considerable experience with Active Directory and Virtualization. Extensive knowledge in remote support tools and anti-malware tools and removal strategies. Strong knowledge of the systems management tools Ivanti and JAMF.
Special licenses, registration or certification Microsoft Certified Information Technology Professional (MCITP) or Apple Certified Support Professional (ACSP) or a greater level of Certifications or equivalent industry standard certifications and or equivalent work and educational experience.
Education or training None
Level and type of experience Looking for considerable years of experience for this position gained in a corporate, administrative, or educational setting.
Preferred knowledge, skills, abilities, education, experience, licensure, certification Extensive experience as a Desktop Support Technician and associated responsibilities. Thorough knowledge of IT asset management suites such as Ivanti, LANDesk, JAMF, Altiris, SCCM or Remedy. Usage of a ticketing system such as Remedy, ServiceNow, Footprints or ZenDesk. Custom configuration of a computer purchase to meet end-user requirements. Strong understanding of Active Directory and Group Policy. Enterprise-level anti-virus / anti-malware suites. Virtualization technologies such as Citrix, VMWare and VirtualBox. Remote support applications such as Microsoft Remote Desktop, Dameware, Ivanti Remote Control, Apple Remote Desktop. Scripting in VBScript, Batch or Powershell. CompTIA A+ , Network+ or Security+ certification
Conditions of Employment 40-hour work week Monday-Friday; Some evenings and weekends.
Annual Salary/Hourly Rate Salary is commensurate with education and experience and begins at $ - 50,811
Posting Detail Information

Job Requisition Number S02039
Job Open To General Public
Open Date 08/01/2022
Close Date 08/05/2022
Open Until Filled No
Special Instructions Summary None
Criminal Background Check The final candidate is required to complete a criminal history check.
College Home Page
Department Home Page odu.edu/its
Equity Statement It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Minorities, women, veterans and individuals with disabilities are encouraged to apply.
Reasonable Accommodation Request If you are an individual with a disability and require reasonable accommodation, please contact the Office of Institutional Equity & Diversity at (757) 683-3141.
Alternative Hiring Process In support of the Commonwealth?s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process.
To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS).
Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability.
If you need to get a Certificate of Disability, use this link: https://www.vadars.org/drs/cpid/PWContact.aspx, or call DARS at 800-552-5019.
Pay Transparency Nondiscrimination Provision The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or © consistent with contractor?s legal duty to furnish information.

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents
  • Resume
Optional Documents
  • Cover Letter/Letter of Application
  • Other Document
  • Yellow Layoff Form
  • Blue Layoff Card
  • Certificate of Disability Letter


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