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There?s never been a more exciting time to join United Airlines. We?re on a path towards becoming the best airline in the history of aviation. Our shared purpose ? Connecting People, Uniting the World ? is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we?re growing ? in the years ahead, we?ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

We believe that inclusion propels innovation and is the foundation of all that we do. United's Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Key Responsibilities:

• Responsible for handling complex and multi-functional project in the Customer Solutions & Recovery space. These projects will enable United to deliver tools and technology to improve the customer experience during delays and cancellations. This work tends to cross many IT and business lines so requires coordination and influence
• Status updates: handle communication to all groups including working team, collaborators, peripheral teams and executive sponsors. Create updates and deliver updates when appropriate
• Carries out key aspects of projects and programs by supporting the entire digital product lifecycle, including writing detailed business requirements; participating in agile rituals; analyzing data to ensure product features are aligned with objectives; working with user experience (UX) to ensure prototypes ensure story intent; working with development (IT) and testing (QA) teams to understand the boundaries of a story; supplying to the overall definition of strategy and scope, including working with business partners to understand the goals; and identifying and sharing opportunities for improvement across product and process
• Financials: put together budget, get approvals from business and IT collaborators, build reason, submit accurate monthly forecasts, handle the budget
• Track small to medium-sized projects from conceptualization to completion, including helping to create project roadmaps, project plans and requirements documentation

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the ?desired? qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table! Required

• Bachelors Degree in Computer Science, Information Systems, or Business Administration
• 2-5 IT and/or business experience, or any equivalent combination of experience, education and/or training
• Technical Expertise - Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area
• Integrity and Trust - Involves being widely trusted, being seen as a direct, truthful individual
• Teamwork - Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments
• Customer Focus - Is dedicated to meeting the expectations and requirements of internal/external customers
• Partners with the Business - Acts as valued partner to the business, develops relationships with the customer
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualifications

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation.

Equal Opportunity Employer ? Minorities/Women/Veterans/Disabled/LGBT