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Client Services Associate Full-time

at Kaygen Mississippi in Mississippi (Published at 28-07-2022)

Client: A Financial/Mortgage Service Company
Title: Associate, Client Services
Duration: 6 months with possible extension
Location: 1214 Office Park Dr, Oxford, MS 38655 (onsite)

Roles & Responsibilities:

  • Job Duties Interfaces with customers to resolve 1st and 2nd tier/escalated customer service issues.
  • Investigates, analyses, coordinates, and tracks moderately complex customer issues.
  • Research as needed.
  • Escalates issues for action as appropriate to more senior or specialized staff for immediate action.
  • Creates and maintains logs, reports, records, and files.
  • Makes proactive calls to determine issues requiring close attention, identifies problems, and works through to resolution.
  • May interface with the offshore call centre to answer questions on the process or specialized situations.
  • May perform order fulfilment.
  • Receives orders, reconciles information, tracks on spreadsheets, and follows up with customers.
  • May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments.
  • Performs other duties as assigned, such as special projects.

Job Qualifications: Education, Experience, Knowledge, and Skills.

  • High school diploma or equivalent.
  • Typically requires 2+ years of related experience (college education may count for related experience).
  • Works under limited supervision.
  • Responsible for completing assigned tasks within guidelines.
  • No direct reports.
  • Industry or functional experience is highly preferred.
  • Requires extensive knowledge of the company's products and services.
  • Strong MS Office skills: May need to create spreadsheets and presentations.
  • Excellent verbal and written communication skills.
  • Excellent customer service skills.
  • Intermediate math skills.
  • Advanced problem-solving skills.
  • Ability to work under pressure and remain flexible to changing schedules and demands.
  • Ability to understand, respond and resolve a wide range of complex customer issues.

Job Type: Contract

Salary: $18.00 per hour

Physical Setting:

  • Office

Schedule:

  • 8 hour shift
  • Monday to Friday

Education:

  • High school or equivalent (Required)

Experience:

  • Customer service: 3 years (Required)
  • Call center: 3 years (Required)
  • Customer support: 3 years (Required)

Work Location: One location

Speak with the employer
+91 9495316088



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