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Automotive Shop Manager/Automotive Service Writer Full-time

at Best Price Auto Repairs Arizona in Arizona (Published at 25-07-2022)

A Shop Manager/Service Writer is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about their employer?s range of services and contacting customers to update them about their vehicle?s repair status.

responsibilities
Full-time Shop Manager/Service Writer spend the majority of their time in an office setting, although they frequently visit the repair shop. Duties and responsibilities may include the following:

  • Greeting customers and directing them to an available technician
  • Consulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairs
  • Answering customer questions about service outcomes and consulting with technicians when necessary
  • Informing customers about potential cost savings and warranty protections
  • Assisting customer with deciding to fix their car through the shop
  • Overseeing and managing scheduling and workflow
  • Informing customers of changes in service or when their vehicle is ready to be picked up

Shop Manager/Service Writer skills and qualifications

Some automotive careers focus on one main skill area, such as finance, customer service or mechanics. A Service Advisor uses skills from each of these areas, including:

  • Customer service skills: Shop Manager/Service Writer deal with suppliers, provide estimates and schedule appointments, so being courteous and friendly is essential. They also need to be able to handle customer complaints diplomatically and politely.
  • Communication skills: As a liaison between the customer and technician, a Shop Manager/Service Writer needs to be able to clearly explain the technician?s repair recommendations to customers while communicating customer needs to technicians.
  • Comprehension skills: Shop Manager/Service Writer should be able to comprehend customers questions and concerns as well as what is being said when technicians give complex service recommendations.
  • Engineering and mechanical expertise: Having extensive knowledge in these areas is essential when looking over complex technical documents, ordering online and speaking with technicians.
  • Troubleshooting skills: Shop Manager/Service Writer need to be able to think on their feet and quickly resolve issues when customers change their minds about service work, repairs are running behind schedule or parts arrive late.
  • Math and writing skills: Shop Manager/Service Writer prepare and calculate estimates so having good math and writing skills are an essential part of the job.

Job Type: Full-time

Pay: $20.00 - $40.00 per hour

Benefits:

  • Dental insurance
  • Health insurance
  • Vision insurance

Schedule:

  • 10 hour shift
  • Monday to Friday
  • Weekend availability

Supplemental Pay:

  • Bonus pay
  • Commission pay

Application Question(s):

  • Do you have Experience with Mitchell1 Software?

Education:

  • High school or equivalent (Preferred)

Experience:

  • Automotive service: 3 years (Required)

Language:

  • Bilingual (Preferred)

License/Certification:

  • Driver's License (Required)

Work Location: One location



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