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Job Summary/Objective

The Quality Assurance Specialist is responsible for reviewing and auditing reported quality incidents, telephonic interactions with patients/clients, and order placement/fulfillment. The Quality Assurance Specialist is responsible for identifying areas of service improvements and assisting in the development of programs that improve the overall patient/client experience.

This role requires the ability to work constructively and collaboratively by establishing positive work relationships, partnering with the Quality Assurance and Audit Leadership Team, Operation department leadership teams, and the Training team. This position requires the ability to gain the confidence and trust of others by demonstrating professionalism and expertise in an ever-changing environment.

This position is hybrid consisting of remote and in-office work.

Key Responsibilities

Critical Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent written, verbal and interpersonal communication skills

• Exceptional listening and analytical skills

• High Level of proficiency in Microsoft Office programs

• Organized, detail-oriented and ability to work with limited supervision

• Must possess a positive attitude

• Strong problem solving skills

• Demonstrated ability to work well in a team environment

• Ability to maintain a high level of confidentiality

Qualifications

Work Environment

• Ability to sit at a computer terminal for an extended period.

Supervisory Responsibility

No supervisory duties

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, obligations, and activities may change at any time with or without notice.

Job Type: Full-time / Hybrid with some onsite work required at our Louisville, KY pharmacy location.

Compensation: Salary range of $45-50K base plus 5% bonus potential.

Perks: Flex PTO, 401K Matching, relaxed work environment, opportunities for career growth.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• Louisville, KY: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How many months/ years of audit experience do you have?

Experience:

• Pharma/ Bio-Pharma QA: 1 year (Preferred)

Work Location: One location