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Guest Service Agent (Part Time)
at Hilton Garden Inn Oshkosh Wisconsin in Wisconsin (Published at 28-06-2022)
This is a part time position with the opportunity to grow into a full time role. The schedule for this role will include BOTH 1st shift (7am - 3pm) & 2nd shift (3pm - 11pm) hours. Candidates need to have availability to work both shifts.
Ideal Candidates Will Be Able To:
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients? complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests? needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Benefits
1. Hilton Team Member Travel Program
2. Tuition Reimbursement (NEW!)
3. Employee Referral Bonus (NEW!)
Job Type: Part-time
Pay: $14.00 - $15.00 per hour
Benefits:
- Employee discount
- Referral program
- Tuition reimbursement
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekend availability
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: One location
