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Hotel Front Desk Night Audit Full-time

at Best Western Richmond Kentucky in Kentucky (Published at 25-06-2022)

  • Overview

We are looking for a Hotel Front Desk Agent to serve as our guests? first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we?d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Shifts:

  • 7am - 3pm
  • 11pm - 7am

Responsibilities

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients? complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests? needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Skills

  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Experience with hotel reservations software, like Cloudbeds and AutoClerk
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Proficiency in English, both verbally and written; second language a plus but not required
  • Customer service attitude
  • Excellent communication and organizational skills
  • Computer literacy required
  • Strong interpersonal and problem-solving abilities
  • Detail-oriented
  • Ability to work well both

Applicants must be able to do the following, with or without reasonable accommodation:

  • Sit OR stand for several hours at a time
  • Use a computer
  • Communicate with guests
  • Lift or carry up to five pounds

Job Types: Full-time, Part-time

Pay: $7.25 - $9.00 per hour

Benefits:

  • Employee discount
  • Flexible schedule

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • On call
  • Weekend availability

Pay may depend on skills and/or qualifications

Ability to commute/relocate:

  • Richmond, KY 40475: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Hotel experience: 1 year (Preferred)

Shift availability:

  • Day Shift (Preferred)
  • Overnight Shift (Required)

Work Location: One location



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