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Summary

Responsible for overseeing the entire operation of Vail Residences at Cascade Village, including the oversight of multiple homeowner?s associations and vacation rental operations for numerous condominiums spread throughout various complexes in the Cascade Village. In addition, this senior leader will be responsible for spearheading our growth acquisition initiatives so that VRC continues to achieve their strategic growth plans. Also, this leader will be responsible for driving and leading capital projects for the individual Homeowner Associations that Hyatt manages. The VRCV General Manager will lead and direct the Residential Leadership Team, including property Managers and Association Managers as well as leaders from operations, accounting, sales and marketing, and human resources.

The GM will play an instrumental role in helping us grow our operation by seeking out opportunities that lead to the acquisition of new residences and homeowner?s association management. The individual in this role, working in harmony with the corporate and regional offices will orchestrate and deliver distinctive and memorable service and operational standards, while realizing the objectives of each association or ownership group. In addition, the position is responsible for embracing the Vail Residences at Cascade Village vision and service culture and will be instrumental in helping ensure the effective implementation and adherence to our brand standards while maintaining each property?s distinctive identity.

Furthermore, this strategic leader will promote unity and teamwork and should be able to inspire other leaders to achieve our goals by exceeding our associates?, our guests?, and our owners? expectations. Inter-relationships to lead, assist, direct and inspire the residential and resort team to maintain the properties and grounds, where applicable, while optimizing owner return and delivering excellent service to both owners and guests. To coordinate, communicate and collaborate regularly with the property leaders, along with regional team members, other senior company executives and the elected board members and owners of the associations we manage.

External environment

The GM will seek out and experience a significant amount of contact working with guests, staff members, and various individuals and groups throughout the Vail community.

It is expected that this dynamic leader will be an influential decision maker within the various communities in which we operate and will help continue to grow its reputation while working to optimize opportunities to grow the area?s revenue base.

Needed attributes

This senior leader must possess exceptional leadership skills within a seasonal upscale/luxury resort operation. Prior experience in ski resorts is preferred. He/she should excel in both guest and associate relations and must be resourceful, highly self-motivated, possess a strong work ethic and sense of urgency, have exceptional written/verbal communication skills, and be able to guide and direct work teams, individuals and property operating departments to achieve financial objectives.

The GM must also possess a track record of providing exceptional service experiences balanced with operational efficiency, capital project management, and strong local community involvement while exceeding owner expectations. In addition, it is required that this leader become well-versed in community association management for the state of Colorado, and become certified if/when required by the state.

Vail Residences at Cascade Village

Vail Residences at Cascade Village is a fine collection of premium Vail Valley condo and villa rentals amid the luxury Vail hotels and resorts in the Rocky Mountains of Colorado. Vail Residences at Cascade Village has successfully set the highest standards for our associates and our guest?s by consistently delivering excellent results. A broad portfolio of vacation residences are spread throughout Cascade Village and offer our guests a variety of options ranging from the utmost luxurious accommodations to our most affordable condominiums, and everything in between. In addition, VRC oversees management for a number of homeowner?s associations.

Working with us is a departure from the norm. We embrace an entrepreneurial spirit and nurture an environment where our associates create better ways to do things. What you do, and the decisions you make, will have a direct impact on results. Your role will not be incidental; it will be integral to the success of our business. VRC fosters a creative, entrepreneurial and energetic work environment where people come to work and have fun. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization. Your role will be integral to the success of our company. We strive to create a workplace culture that values family, work life balance and community. We help develop our associates and provide support for them to grow their careers with Destination and Hyatt Hotels. Our associates are proud to work here!

Our Culture

At Hyatt?s Vail Residences at Cascade Village we seek to unite our associates and leader/managers around a common vision, mission, and values. Joining our team means you are joining our family. This is the sole reason why the following Vision, Mission and Values are an essential part of every leader/managers? and associates? Job Description.

Our Values: Respect | Integrity | Humility | Empathy | Creativity | Fun

Requirements:

Lead the marketing and positioning of this premier vacation rental company and destination.

Achieve property financial/business plan goals and expectations as established in the annual business plan for all areas of responsibility while organizing and implementing strategic and tactical plans to facilitate this aim.

Maintain the physical properties in a ?first-class? condition.

Address owner?s requests and needs in a timely manner and ensure consistent communication via emails, phone calls, newsletters and website postings.

Be fully responsible for the operating success of the properties and work to achieve their financial objectives while optimizing profit, and individual owner earnings.

Ensure that the selection, training and ongoing direction for property associates is such that it maintains a high level of job satisfaction/morale/teamwork among associates in all areas.

Provide innovative/creative thinking and strategies to effectively differentiate the properties from its competitive set and continue to exceed fair market share.

Consistently deliver accurate forecasting projections for areas of responsibility and implement effective adjustments as required with labor and other cost drivers to ensure profit integrity.

Demonstrate a strong operational expertise in revenue management, sales and marketing, rooms, and other ancillary disciplines.

Proven ability to effectively plan and implement short and long-range strategic capital projects and project management.

Effectively represent the properties and the Company in the local community, regionally and nationally.

Ensure the properties are operated safely and securely according to company accounting standards.

Ensure all homeowner?s associations are managed in compliance with the association?s governing documents, state statutes and all other local regulations.

Proven ability to influence groups and key decision makers to grow our rental business and acquire new associations for management.

Ensures all guests enjoy an authentic high-quality experience.

Supports and ensures successful impact of the Colleague Recognition programs.

Continuously improves Quality Assurance program results, measured by post stay guest survey scores and online/social media guest feedback.

Resolves guest issues promptly and with great care and effectiveness.

Qualifications:

Four-year college degree preferred.

Seasoned Director with experience operating and positioning a seasonal resort property, or comparable asset.

Multi-unit operational experience preferred.

Previous experience within an independent group and leisure property environment is preferred.

Experience overseeing large capital projects preferred.

Computer proficiency.

Flexible work schedule, especially on holidays and weekends.

Ability to analyze and solve complex problems.

Experience managing homeowner associations, with Colorado CCIOA knowledge a plus.

Experience managing condominium/residential vacation rental operations.

The budgeted range for this position is starting at $140,000. Actual pay will be commensurate with experience.

Why Work at Hyatt?

Discounted & Complimentary Hotel Room Nights

Medical Dental and Vision Insurance (full-time colleagues)

Retirement savings plan

401k

After 90 days of service, eligible colleagues may start using PTO. PTO accrual starts from first day of employment.

Basic Life Insurance

Excellent training and professional development

Opportunities to work around the world with Hyatt Hotels and Resorts

Vail Residences at Cascade Village offers a collection of premium vacation residences and villas in ski-in/ski-out and village locations in the luxury destination of Vail Valley in Colorado. For decades, VRC has been the premier provider of homeowner association management and vacation rental accommodations and experiences for visitors. VRC provides easy access to Vail's best hiking in the summer, skiing in the winter, with exclusive shops and premier restaurants open year-round. We foster excellence in performance and provide significant benefits for our owners, guests and associates as a family with common values, dedicated to sharing hospitality and the authentic experiences of our mountain home. Every associates? role is integral to the success of the organization, creating a workplace culture that values family, work life balance and community.