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Front Office Assistant Full-time

at Northside Hospital Georgia in Georgia (Published at 25-06-2022)

Performs a variety of administrative, secretarial and clerical duties which directly support patient care and practice personnel in the overall operation of the practice. Incumbent is expected to interpret and execute the duties and responsibilities of the job with only limited supervision and direction.


  • Serves as initial patient contact, initiates patient record and account. Greets patients and families in a welcoming and caring manner, courteously assists callers with information and directions.
  • Answers phones (operator, appointment, back office lines, etc.) in compliance with service goals.
  • Accurately schedules all categories of appointments ? new, return/office, follow-up, pre-op, post-op, procedure, consultation, etc.
  • Prepares patient records and prints schedule in preparation for daily appointments. Makes adjustments to schedule as needed throughout the day (add-ons, cancellations, rescheduled appointments) and retains records if applicable.
  • Responsible for patient registration. Interviews, verifies and performs accurate data entry of patient demographics, insurance and medical information to ensure integrity of records and minimize claims denial if applicable. May be responsible for basic insurance verification processes.
  • Educates patients and maintains compliance with HIPAA privacy regulations and acknowledgements if applicable.
  • Accepts upfront payments (co-pays, co-insurance, etc.) and provides appropriate patient receipts. Ensures proper documentation is provided. Balances all daily charges and receipts. Prints reports for daily updates and close of day.

Our board-certified endocrinologists, Dr. Ernest W. Beasley III, Dr. Rachel Derr, Dr. Era Shah, Dr. Gordon Wotton and Dr. J. Gregory Zora, bring years of valuable experience working at premier medical institutions throughout the United States. Our physicians are dedicated to serving each patient with personalized, attentive care. Offering a wide range of diagnostic and treatment services from a convenient location, we proudly serve the Atlanta community with the highest-quality care possible. Position Requirements


  • 1 year clerical/secretarial experience preferably in a healthcare environment.
  • Excellent communication skills.
  • Ability to follow detailed instructions.
  • Basic computer skills


  • Successful completion of course in Medical Terminology or commensurate experience
  • Proficient in the use and application of MS Office (Word, Excel and PowerPoint).

License/Certification Requirements: No
Work Hours: 8a-4p
Weekend Requirements: No
On-Call Requirements: No

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