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At American Family Insurance Claims Services, Inc. we believe people are an organization?s most valuable asset, and their ideas and experiences matter. From our CEO to our agency force, we?re committed to growing a diverse and inclusive culture that empowers innovation that will inspire, protect, and restore our customers? dreams in ways never imagined.

American Family Insurance Claims Services, Inc is driven by our customers and employees. That?s why we provide more than just a job ? we provide opportunity. Whether you?re already part of our team in search of a new challenge or new to our company and ready for what?s next, you?re in the right place. Every dream is a journey that starts with a single step. Start your journey right here. Join our team. Bring your dreams.

Job ID:

Compensation may vary based on the job level and your geographic work location.

Compensation Minimum:$23

Compensation Maximum:$23

Summary:

Job Family Summary
Ensures the optimal utilization of the organization's facilities. Assesses and evaluates the physical space requirements of the organization and recommends plans to meet needs. Ensures proper functioning of facilities through ongoing inspection and maintenance.
Job Summary
Job Summary
(Not required; provides additional context specific to the individual job in the family) Traffic Distribution Operators are responsible for moving boxes of materials and supplies between buildings and floors and assisting employees in assigned areas with packages and other supply and material handling needs. Ensures storeroom shelves are stocked and orderly. Provides courier services within Dane County on an as needed basis. Sorts and distributes mail and packages to all locations; uses the internal tracking system to update the status of packages. Assists truck drivers with loading and unloading on an as needed basis.

Job Description:

Level Summary

• Requires working knowledge and skills developed through formal training or work experience.
• Identifies the problems and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions.
• Works within established procedures with a moderate degree of supervision.

Primary Accountabilities

• Requires working knowledge and skills developed through formal training or work experience.
• Identifies the problems and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions.
• Works within established procedures with a moderate degree of supervision.
• Handles materials to ensure they reach the correct destination which may include sorting, tracking, delivering, organizing and carrying.
• Aid mail services by distributing mail internally and between Dane county locations.
• Monitors office supply inventory and orders more to serve headquarter needs.

Specialized Knowledge and Skills Requirements

• Demonstrated experience providing customer-driven solutions, support or service
• Can be relied upon to meet schedules and deadlines.
• Demonstrated experience in an administrative support or customer service role.
• Knowledge and demonstrated proficiency in various PC software applications (e.g. Microsoft Office Suites, Internet Explorer, Outlook, Acrobat).
• Valid driver's license required plus an acceptable driving record.

• This position requires the ability to work with close vision (clear vision at 20 inches or less) for extended periods of time.
• This position requires hand and finger dexterity between 66 and 100% of the time.
• This position requires the ability to reach with hands and arms between 66 and 100% of the time.
• This position requires the ability to stand between 66 and 100% of the time.
• This position requires the ability to stand, walk and/or sit between 66 and 100% of the time.
• This position requires the ability to talk between 66 and 100% of the time.
• This position requires the ability to walk between 66 and 100% of the time.
• This position requires the ability to lift up to 100 pounds between 1 and 33% of the time.
• This position requires the ability to lift up to 50 pounds between 66 and 100% of the time.

Additional Job Information:

• Forklift/Pallet-jack experience is a plus

• Scanning experience is a plus

• Mail handling experience is a plus

• Willingness to cross-train in other departments

• Drivers License is a requirement

When you work at American Family Insurance Claims Services you can expect benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, and a paid-time off program. In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Enterprise benefits.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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