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Image: Overview: The Crowne Plaza Milwaukee South is an upscale, full-service hotel featuring 195 guest rooms, over 23,000 sq. ft. of flexible meeting space, a full-service restaurant & lounge including a Starbucks Café in the hotel lobby. Managed by Remington Hotels, our hotel is the only full-service/upscale hotel located near General Mitchell International Airport. The hotel benefits from its proximity to the airport, 10-minute drive to downtown along with easy access interstates, local business park in nearby Oak Creek including the surrounding area of Franklin and Greenfield. Our hotel features the most meeting space outside of downtown Milwaukee and has been ranked in top 25% in customer service for the Crowne Plaza hotel brand. Position Summary:

Are you looking for a fun and exciting position in Hospitality? Do you enjoy making people feel welcomed and happy? If so, we have the position and perks that you're looking for!

The Crowne Plaza Milwaukee South is looking to hire a Full-time Front Office Manager. Come work at the hotel that is consistently in the upper 25% of the Crowne Plaza brand.

The Front Office Manager is responsible for coordinating and managing the front desk operation while maintaining high quality of guest service in the hotel's continuing effort to deliver outstanding guest service.

Enjoy a competitive salary, multiple benefits/perks, career advancement, a $500.00 hiring bonus and much more!

Responsibilities:

• Provide day to day leadership to the front office team and ensure that all departmental goals are met.
• Effectively schedule, monitor, and evaluate controllable expenditures to stay within the restraints of the established budget through: wage control, purchasing control systems and proper inventory levels.
• Operate the Front Office and related departments within budgetary guidelines and in response to actual business conditions and participate in the preparation of rooms forecast.
• Develop and implement policies and controls on issues relating to front office and related operations to include cash/check/credit card handling, credit procedures, guest services, handling of guest complaints, up selling and "walk procedures".
• Establish goals for the Front Office and related departments, analyze financial reports, anticipate and resolve problems concerning all facets of the front office and related departments anticipate trends, enact approved service, profit oriented and cost saving ideas/activities.
• Work closely with the Sales department regarding VIP and special requests, group pick-ups and cut-off dates, and blocking rooms; with Engineering on out of order rooms and blocking rooms for maintenance; and with Housekeeping on all rooms related issues affecting the front office.
• Understand, operate and troubleshoot front office, telephone and computer systems.
• Provide high level of customer service and maintains a high profile in the day to day rooms operations.
• Ensures that guests receive excellent service by training, motivating and properly managing the team members.
• Oversees and supervises guest arrivals and departures with front office team and department managers.
• Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
• Ensure constant communication and coordination between housekeeping and department heads to ensure smooth operation.
• Ensures team members have current knowledge of hotel products, services, facilities, events, pricing, policies and knowledge of the local area and events.
• Sets goals and expectations for direct reports that align performance and rewards, addresses performance issues and holds staff accountable for successful results.
• Takes ownership of the department and be ready to step in and support employees as needed to ensure efficient operation.
• Participate in Manager On Duty (MOD) coverage.

Qualifications:

• 3+ years of front desk experience required.
• 2+ years of supervisory experience required.
• Opera experience preferred, but not required.
• Computer experience with basic proficiency in Microsoft office and hotel property management systems required.
• Ability to attend to guests, associates and management in an attentive, friendly, courteous and service oriented manner which requires strong customer service as well as written and oral communication skills.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask, delegate and prioritize to meet deadlines.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Employee must be able to maintain standards of attendance and punctuality and must be able to work varying schedules that include evenings, weekends, holidays and extended hours as business dictates.

Benefits:

We offer competitive wages and benefits that include:

FULL-TIME BENEFITS

• Medical, Dental & Vision Insurance
• Flexible Spending Account
• 401k retirement plan
• Long-Term & Short-Term Disability Insurance
• Life Insurance
• Tuition Reimbursement
• Paid Time Off
• Holiday Pay
• Discount travel program
• Growth opportunity in an evolving organization, and much more.

Career Growth: Career opportunities are endless with Chesapeake Hospitality! With 30+ hotels and restaurants, we welcome the opportunity to develop, grow, promote, and transfer any of our associates to the career they want. FRONT OFFICE CAREER
Telephone Operator
Concierge Attendant
Breakfast Room Attendant
Reservations Manager
Gift Shop Attendant
Parking Attendant / Valet / Shuttle Driver
Reservations Agent
Swimming Pool Guard
to
Front Desk Agent / Night Auditor
to
Front Desk / Night Audit Supervisor
to
Front Office Manager
to
Rooms Division Manager / Director of Guest Service
to
General Manager / Assistant General Manager
to
Corporate Operations

Or cross-train to any other department or position!
Work Authorization, COVID-19, EEO and ADA Information:

Applicants must be authorized to work in the United States. Candidates who are offered a position must undergo a background check and drug screening.

COVID-19 We are committed to the health and safety of our associates and guests, and we adhere to CDC guidelines as well as state and local laws.
EEO/ADA Statement Chesapeake Hospitality is an equal employment opportunity employer, and all employment decisions are based on merit and the business needs of the company, and not race, color, citizenship status, national origin, ancestry, gender, sexual orientation, gender identity, age, religion, creed, disability, marital status, veteran status, genetic information, or any other factor protected by law.
We comply with the law regarding reasonable accommodation for employees who qualify for accommodation. If you need an accommodation to complete an application, please contact the Human Resources office of the hotel/restaurant to which you are applying.