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ADMINISTRATIVE ASSISTANT AND DIRECT SUPPORT PROFESSIONAL ?
COMMUNITY SERVICES

This positon will float between all of our Cumberland and York County Community Services programs as needed. Will be trained on both Administrative functions to be able to cover the reception desk and the role of a Direct Support Professional. Responsible for the overall well-being of program participants by cultivating an environment that fosters independence within a safe learning environment and that encourages the enhancement of positive relationships. Responsible for supporting agency activities in all secretarial, receptionist and customer service functions, i.e., typing, word processing, correspondence, filing and special project coordination and implementation.

ESSENTIAL FUNCTIONS:

• Model exemplary professional communication with all members of the team, including: individuals, family members, guardians, friends and teammates. This includes developing relationships with employers while out in the field job coaching to ensure successful placements of participants.
• Assist in developing, implementing and monitoring Individual Program Plans (IPP).
• Advocate for assigned individual(s), i.e., attend all meetings, ensure all medical, dental and therapy appointments are scheduled and kept and assist in developing and maintaining family and community relationships.
• Maintain accurate records including daily logs, individual files, and accident and incident reports.
• Attend to individuals? personal care needs. (This may include assisting individuals in and out of wheelchairs, use of Hoyer lift and maintaining good hygiene.)
• Follow established schedules for both individuals we serve and those set by Team Leaders for staff.
• Transport individuals as needed using personal vehicle (i.e., to appointments, work, etc.)
• Ability to transfer from one assignment to the next as directed.
• Complete and submit reports as designated.
• Type correspondence, reports and forms accurately.
• Operate computer, word processor, photocopy machine and fax machine properly, and maintain supplies and service requests.
• Process incoming and outgoing mail.
• Screen all incoming calls and take appropriate messages.
• Ensure building is properly locked and secured at the end of each day.

OTHER RESPONSIBILITIES:

• Be sure any location where individuals use CW?s services, (i.e., residences, day services or office locations) are kept clean and safe.
• Maintain open and focused communication with team members regarding goals and progress of program participants.
• Comply with all policies as stated in the Personnel Policies and Procedures Handbook.
• Project professional image at all times.
• Be a role model for other DSP?s/Job Coaches and all team members relative to coaching techniques, positive behavioral support strategies, professionalism and interaction with consumers.
• This position will be responsible for job coaching out in the field. While on an employer premises it is imperative that you project a professional image at all times. This includes being attentive to the participant with job requirements (ensuring they are meeting goals by giving direction/guidance).
• Troubleshoot and communicate concerns to appropriate support person.
• Be proficient in seeking out community resources and supports for consumers.
• Ensure ongoing compliance of CARF Accreditation standards in daily operations.
• Attend staff meetings and assist in communicating concerns from program participants.
• Be proficient in documentation and assist in providing oversight of the program records.
• Provide crisis interventions as needed, however, as necessary reach out to the Program Manager for assistance.
• Ability to be on-call for programs when the need arises for coverage of call-outs, scheduled absences in the program, and any other time coverage is needed.
• Coordinate and set up meetings and their locations.
• Maintain petty cash and stamp funds.
• Maintain office space and reception area in clean and organized fashion.
• Organize materials, supplies, files and documents to be easily accessed by staff.
• Other duties as assigned.

PHYSICAL WORK TOLERANCES:

• This position is very active and requires frequent standing, walking, bending, kneeling, stooping, and crouching.
• Must frequently assist in lifting non-living loads up to 50 lbs.
• Must frequently assist participants? with transfers.
• While performing this job the employee is regularly required to talk, hear, and see to the extent necessary to perform the essential functions of the position.

QUALIFICATIONS:

• Experience in general office management
• Ability to manage multiple tasks
• High School Diploma or GED.
• B.A. Degree preferred.
• Valid Driver?s License
• Satisfactory driving record per agency?s insurance company standards.
• Ability to speak, read and write in English
• Must be able to read, write, and speak English to the extent necessary to perform the essential functions of the job.
• Must be able to perform basic math skills to the extent necessary to perform the job.
• Must have or be willing to obtain the following certifications: First Aid/CPR, DSP, CRMA, Behavioral Training, ACRE, etc.
• Organization/Prioritizing skills

Job Type: Full-time

Pay: $16.00 - $16.75 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Signing bonus

Education:

• High school or equivalent (Required)

Experience:

• Caregiving: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: Multiple Locations