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Specialist V, Operations Underwriting (Remote) Full-time

at CUNA Mutual Group Texas in Texas (Published at 03-06-2022)

Purpose: The Specialist V, Operations Underwriting provides advanced technical expertise to Credit Unions through the servicing of commercial property and casualty coverage requests. This role utilizes extensive knowledge of policy coverage, loss prevention and specialized underwriting authority to complete work tasks. This position can serve as a single point of contact within multiple specialized channels in order to provide immediate resolution to both internal and external customer?s needs. Their talents are utilized within a particular business focus and will provide guidance, technical leadership and training to less experienced staff. When appropriate this individual may be called upon to provide membership and coaching to members of the Commercial Service Team. Through a keen understanding of corporate and product business strategies and initiatives, this role will develop and implement appropriate solutions to departmental and customer challenges. Framework General Profile and Scope:
  • Requires in-depth knowledge and experience.
  • Uses best practices and knowledge of internal or external business issues to improve products or services.
  • Solves complex problems; takes a new perspective using existing solutions and approaches changes with flexibility.
  • Works independently, receives minimal guidance.
  • Acts as a resource for colleagues with less experience.
Job Responsibilities:
  • Provide technical expertise to credit unions by servicing commercial property & casualty coverage requests, answering billing questions, resolving problems and issuing coverages within prescribed authority.
  • Accept and complete referrals from other Underwriting team members when requested.
  • Provide ongoing professional communication with field staff, insured?s, auditors, attorneys and other CUNA Mutual departments via telephone, letter, fax and Internet. Primary communication is via the telephone.
  • Act as an insurance consultant to both internal and external customers.
  • Provide web support expertise to customers on CUNA Mutual webinars, added value services, and required renewal questionnaire.
  • Train credit union staff on using the Credit Union Protection website for transmitting requests for coverage changes and completing policy renewal surveys.
  • Documentation of all verbal and written communication between internal and external customers using an on-line customer contact tracking system and effectively capture the underwriting decision making process.
  • Provide mentorship and coaching expertise to CUP Servicing Team members.
The above statement of duties is not intended to be all inclusive and other duties will be assigned from time to time. Job Requirements:
  • Bachelor?s degree in or equivalent trade-off in related professional work experience
  • 4-6 years of experience in commercial P&C underwriting or risk management areas or comparable experience in the commercial property and casualty lines field
  • Strong analytical skills demonstrated ability to analyze insuring agreements to determine coverage applicability.
  • Demonstrated written and oral communication skills with both external customers and internal co-workers.
  • Demonstrated superior customer service and problem solving skills
  • Ability to work efficiently both independently and as part of a team
  • Demonstrated ability to effectively multi-task and achieve deadlines and deliverables
  • Detail orientation
  • Property and Casualty Licensed
  • Proficiency in Microsoft Office Suite
**Position open to remote employees within the US Compensation may vary based on the job level, your geographic work location, position incentive plan and exemption status.
Base Salary Range: $56,700.00 - $85,100.00
CUNA Mutual Group?s insurance, retirement and investment products provide financial security and protection to credit unions and their members worldwide. As a dynamic and growing company, we strive to create a culture of performance, high standards and defined values. In return for your skills and contributions, we offer highly competitive compensation and benefit packages, significant professional growth, and the opportunity to win and be rewarded. Please provide your Work Experience and Education or attach a copy of your resume. Applications received without this information may be removed from consideration.


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