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Head of Agency Innovation Full-time

at The Cincinnati Insurance Companies Ohio in Ohio (Published at 02-06-2022)

Head of Agency Innovation - (2200485) US-OH-Fairfield Description


Make a difference with a career in insurance

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we?re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in PersonĀ®.


If you?re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.


Start your journey with us


We are currently seeking a Head of Agency Innovation to join the Strategic Innovation Group, a small internal team that works across the enterprise enabling our business partners to learn and apply the fundamental principles and practice of innovation. The Strategic Innovation Group (SIG) was established in 2019 to work on future-focused opportunities. We are committed to equipping Cincinnati Insurance?s associates, agents and partners with the skills, tools and capabilities needed to succeed in a digital and data-intensive world. The Head of Agency Innovation will join a team with a broad innovation mandate including innovation in the core of our business (Everyday Innovation), innovation with startups and academic partners (External Innovation), innovation outside the core (Breakthrough Innovation) and innovation in partnership with our agents (Agency Innovation). In addition, the SIG team serves as innovation ambassadors across Cincinnati Insurance and with our agents, academic partners and startups in insurtech, fintech, healthtech and more.


Reporting to the Director of Strategic Innovation, the Head of Agency Innovation will be instrumental in discovering new ways for Cincinnati to live its mission of being the best company serving independent agents in the 21st century. The relationships that we have with our agents form the basis of Cincinnati?s sustainable competitive advantage in the insurance market. As our agents? businesses change, we have an opportunity to innovate the way we develop, nurture and grow our relationships with them. The Head of Agency Innovation will use the tools and techniques of innovation to support our company?s profitable growth within our agency plant by partnering with our agents to evolve the independent agent as a distribution channel for insurance and other risk management products and services.

Be Ready To:

  • define strategic priorities for agency innovation in close collaboration with CIC?s Business Leaders and with special emphasis on groups that have direct contact with agents: Commercial Lines Sales & Marketing, Personal Lines Marketing, Life Sales Field, Claims, Risk Management (Personal Lines) and Loss Control (Commercial Lines), and Customer Care Center (CIC?s in-house service center for agents)
  • cultivate internal networks that result in active engagement and high trust relationships with business partners to link agency innovation with Cincinnati?s business innovation ventures
  • cultivate external networks with agencies to align Cincinnati?s innovation ventures with the needs and innovation activities of our agency plant
  • refine and execute the roadmap for an existing program that supports small, future-focused agencies interested in adopting new technologies (called Spyglass) including resource requirements
  • develop and run a program (called Care Center as Innovation Lab) to leverage Cincinnati Customer Care Center?s investment in new technologies for all interested CIC agents
  • develop and maintain a central repository of knowledge about emerging technologies that impact our agency plant and a consensus point of view collaborating with the Head of External Innovation, CIC?s Field Sales and Marketing leadership and IT
  • partner with Corporate Communications and Marketing and the Head of External Innovation to develop a roadmap for disseminating Cincinnati?s perspective on tech-enabled innovation to the agency plant
  • collaborate with the Heads of Everyday and Breakthrough Innovation to define when there is mutual benefit to more fully integrating agencies into the innovation venture programs and conducting pilots
  • use innovation methodologies to broaden our reach into the independent agency channel
  • establish method for monitoring and measuring impact of agency innovation on the business
  • serve as a vocal and visible supporter within the company and CIC ecosystem for innovation

Be Equipped With:

  • demonstrable experience with innovation methodologies and tools
  • ability to develop an entirely new capability within a traditional, successful organization
  • relevant experience in and understanding of the independent agent channel and the P&C and Life insurance industry
  • relevant experience within large corporate organization, navigating the politics of established, large successful organization with traditional management structure
  • excellent influencing skills; persuasive communications skills; ability to forge effective relationships that cross internal and external boundaries
  • a passion for leading the insurance industry into the future
  • zest for being a collaborative team player
  • ability to work independently and autonomously
  • a bias for action, speed, and results ? self-starter, quick study
  • ability to work across all levels of seniority especially in challenging situations that require advocacy
  • positive, diplomatic, sound judgment, good instincts
  • high level of initiative and entrepreneurial drive
  • excellent organizational skills, ability to problem solve, prioritize and manage multiple, parallel projects in a dynamic, rapidly changing environment
  • outstanding English written and oral communication skills

Enhance your talents

Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you?re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional ? all while enjoying a meaningful career.

Enjoy benefits and amenities

Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities. Learn more about our benefits and amenities packages.


Many departments at our Headquarters in Fairfield, Ohio, offer hybrid work options, empowering associates to work from home several days a week. Depending on your role and responsibilities, hybrid options may be available.


Embrace a diverse team

As a relationship-based organization, we welcome and value a diverse workforce. We provide equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. Learn More.



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