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Job Title Patient Relations Assistant
Requisition Number RE33913
Working Title
Department Name 7A870: Division of Orthodontics
Work Location Lexington, KY
Grade Level 40
Salary Range $15.00-24.02/hour
Type of Position Staff
Position Time Status Full-Time
Required Education HS
Click here for more information about equivalencies: http://www.uky.edu/hr/employment/working-uk/equivalencies
Required Related Experience 3.5 yrs
Required License/Registration/Certification None.
Physical Requirements Working in front of a computer for extended periods of time.
Shift Monday ? Friday Day Shift.
Job Summary The Patient Relations Assistant will provide registration/patient check-in, appointment scheduling, patient check-out, maintain patient medical files, and provide excellent customer service.
The successful candidate will be required to maintain 95% accuracy on skills assessments and 95% accuracy on audit.
The University of Kentucky considers the health, safety and well-being of our entire community to be a top priority. In alignment with this priority, all new hires must provide proof of COVID-19 vaccination or obtain an approved medical or religious exemption as a condition of employment. For areas that fall under the federal CMS mandate, start of employment cannot occur until two weeks after receiving the full COVID-19 vaccination series or upon obtaining an approved exemption. Only vaccines approved by the World Health Organization can be accepted.
Skills / Knowledge / Abilities Customer service focus, teamwork, effective written & verbal communication, empathy, judgment, problem solving, organizational knowledge, attention to detail, accuracy, computer literacy, 95% accuracy on skills assessment, 95% accuracy on audit, proficiency with sequential numbers, sensitive to patient privacy.
Does this position have supervisory responsibilities? No
Preferred Education/Experience Candidates who have completed the UK College of Dentistry Patient Access Training Program highly preferred.
Deadline to Apply 05/16/2022
University Community of Inclusion The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.