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Dental Claims Processor/CSR Relations Full-time

at Redline Resources, LLC Michigan in Michigan (Published at 28-04-2022)

Our organization has been providing Southeast Michigan residents with one of the best managed care dental plans available, since 1984. We provide cost effective individual and group dental plans which dramatically reduce out of pocket expenses while offering superior customer service. Our members enjoy the convenience of one of the largest managed care provider networks in Michigan.

About the role:

We are seeking a Claims Processor/Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services
  • Processing Doctor's Claims for payment
  • Managing Employer groups

?Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Previous Dental or Health experience is a plus!

Job Types: Full-time, Contract

Pay: $16.00 - $19.00 per hour

Physical Setting:

  • Office

Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • Warren, MI 48093: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Insurance Claims: 2 years (Required)
  • Customer service: 3 years (Required)
  • Dental office: 2 years (Required)

Work Location: One location



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