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Guest Service Agent | WoodSpring Suites (North) | Macon, GA Full-time

at Hotel Management Services Georgia in Georgia (Published at 21-04-2022)

WoodSpring Suites by Choice Hotel | Macon, GA
Location: 2000 Bowman Road, Macon, GA 31210
Are you searching for more than a simple work assignment? Join our team and work with a fast-paced, growing company that offers a rewarding work experience and the opportunity to build a career in the hospitality industry.
WoodSpring Suites is looking for an energetic Guest Service Agent to apply a smile and friendly attitude while interacting with guests and create a welcoming environment to promote a positive outcome in guest satisfaction.
The position offers:

  • Flexible hours (Monday ? Sunday as scheduled)
  • Holiday Pay for scheduled and unscheduled team members
  • Paid Time Off Programs for part-time and full-time team members
  • Bonus and/or rewards based on guest satisfaction scores
  • Cross training for other hotel positions
  • Free support services for team members and family members
  • Discounted room rates at participating Choice Hotels

Essential Job Functions:

  • Requires excellent customer service and problem solving skills
  • Must be available to work a variety of shifts including weekends and holidays
  • Maintains a professional business appearance, attitude and performance
  • Responsible for guest check-in and check-out
  • Process reservations, registrations, and extensions based on availability
  • Obtain all necessary guest information and payments within established standards
  • Maintains customer?s privacy
  • Demonstrates and promotes a strong commitment to providing the best experience for guests and team members
  • Demonstrates good communication skills with GM, guests, and other staff members
  • Responsible for keeping track of shift details
  • Complies with all safety and security policies

Qualifications:

  • Education: High School Diploma or equivalent, or General Education Degree (GED)
  • Experience: Prior guest service experience in customer service related role
  • Knowledge: General understanding of common office/front; basic business management practices
  • Abilities:
  • Read, comprehend, and follow written procedures
  • Respond calmly in situations of conflict and stress
  • Adapt to changes in daily work
  • Problem solve in a timely manner
  • Skills:
  • Must be able to read, write, and speak English proficiently
  • Effective with organization, management of time and attention to detail
  • Effective communication with staff and guests
  • Effective at multitasking and managing multiple projects at the same time

Reports to: General Manager

Hotel Management Services Inc. (HMS), established in 2011, is a fast-paced growing company in the hospitality industry providing full management services for hotel properties under the Choice umbrella.
HMS is an Equal Opportunity Employer

Job Types: Full-time, Part-time

Pay: $11.00 per hour

Application Question(s):

  • Can you pass a background check?
  • Can you pass a drug test?
  • Are you at least 21 years of age or older?
  • Can you work any day/time during the week (Monday through Sunday)?


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