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Three Springs Hospitality Management is now hiring for a General Manager for our Holiday Inn Express Hotel in Bowling Green KY!

Join our family of exceptional hotels where you will enjoy rewarding work, opportunities to grow your career and stay with us, and a supportive environment that is fun! Our friendly and attentive General Manager will oversee all hotel operations while also providing our hotel guests with excellent customer service and a memorable stay.

Job Overview:

Manage hotel operations to maximize profitability and growth and drive brand initiatives through the leadership of people delivering exceptional experiences to all guests.

General Manager?s Role:

• Manage day-to-day operations and assignments of the hotel. Plan and organize work, communicate goals, and schedule/assign work. Comply with and advise staff of formal policies and procedures, identify options, and resolve issues.
• Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies.
• Meet or exceed established goals. Maximize room revenues and achieve Revenue Growth and Revenue Per Available Room goals.
• Develop and monitor the performance of financial and operational plans/budgets and sales and marketing plans for the hotel which support the overall objectives of the corporation. Control labor and expenses in all areas of operations. Generate well written commentary and correct departmental control issues.
• Generate and execute capital expenditure plans for capital improvements to enhance the assets of the company and elevate brand loyalty.
• Oversee the guest service function to ensure guest complaints are resolved appropriately and that service recovery gestures are made to ensure complete guest satisfaction. Achieve and maintain overall satisfaction scores as determined by the company
• Ensure that brand standards are met in all areas of the hotel; establish and maintain preventative maintenance programs to protect the physical assets of the hotel. Achieve productivity and quality goals.
• Ensure the development and implementation of programs and events that foster a positive work environment, e.g., new associate orientation, associate recognition programs, harassment-free workplace training, etc.
• Establish performance goals for associates and provide regular feedback. Develop a succession plan to ensure adequate future bench strength. Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
• Ensure a safe and secure environment for guests, associates, and hotel assets.
• Develop and maintain rapport with key community contacts to ensure a visible presence in the local community and interact with outside contacts.
• Promote teamwork and quality service through daily communication and coordination with all departments, regional contacts, and corporate office.
• Perform other duties as assigned.

Minimum Requirements:

• Flexible availability for holidays, nights, and weekends.
• Degree in Hospitality Management or Hotel Management: 2 years (Required)
• IHG experience (Preferred)

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• Employee discount
• Health insurance
• Relocation assistance

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekend availability

Ability to commute/relocate:

• Bowling Green, KY 42104: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel management: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: One location