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Overview: Western National Insurance is in search of a Business Analyst to join a team where they can make a difference. We are committed to providing best-in-class service to our agency partners and policyholders while promoting a culture of work-life balance for our employees.
The candidate in this position will help analyze, define, and document requirements that translate customer needs into technology solutions that promote the company?s strategic goals. This individual will use their IT and property-and-casualty insurance industry experience to lead initiatives that will build out and mature our next generation policy administration systems and policyholder, agent, and customer experience journeys.
If you are interested in joining a company that has grown year-over-year, please review the experience requirements below and apply if you believe you are a fit! Responsibilities:

• Partners with business unit representatives, technology resources, and customer experience colleagues to design impactful customer journeys.
• Collaborates with other team members to define business requirements and use cases to meet the end-users? needs with proven ability to conduct one-on-one, small- and large-group interviews on technology and system concepts.
• Documents business requirements, aligning IT and business partners in understanding technology solutions while bridging gaps between stakeholders, sponsors, and technical resources.
• Translates customer and business innovations into documented and detailed technical requirements for impacted technology teams to redesign customer journeys, leveraging key findings from current state analysis and utilizing best practice tools and techniques.
• Partners with business areas in creating process workflow documentation while defining system integration and user-acceptance test plans with subsequent results analysis.
• Assists with bug issues/fixes remediation, leading small groups of IT and business partners through cause analysis, brainstorming, troubleshooting, and solutioning towards resolution.
• Represents and supports Personal Lines business unit, acting as a liaison between the business unit / Product Owner and IT for initiative requests.
• Contributes to the development of an overall implementation plan with the ability to leverage research and analysis of the business and functional needs, using organizational skills to help plan iteratively as drive successful outcomes.
• Executes internal and some external client communications, including various written communications, one-on-one client conversations, and large-group presentations
• Assists with orientation and training of end-users for modified and new systems.

Qualifications:

• Previous experience in the insurance industry, or with insurance industry applications or tools; personal lines products and tools experience preferred.
• Previous experience with enterprise policy administration management, Guidewire, or other modern packaged policy, claims, and billing administration systems initiatives a plus.
• 3+ years of progressive experience in gathering requirements, testing, and supporting business/technology applications and/or systems preferred.
• 1+ years of Agile/Scrum experience preferred.
• Experience in software development lifecycles and methodologies, including DevOps or Agile delivery models, with emphasis on Scrum process framework.
• Experience interviewing business sponsors and other stakeholders to gather and document requirements as stories into functional/non-functional specifications to include objectives for initiative business and functional requirements, design/data models, page/process flows, success metrics, and use cases.
• Ability to think critically and effectively communicate with customers and stakeholders (internal and external), technology teams, and multiple business units while leveraging a keen understanding of multiple leadership, communication, and thinking styles.
• Experience with problem management, change control, and ability to influence change.
• Experience partnering with multiple small teams with high visibility across products/ business capabilities with experience identifying and managing dependencies within and across teams preferred.
• Must possess strong organizational and prioritization skills and competence and capacity to handle multiple initiatives while managing conflicting priorities.
• Bachelor?s degree in business or a related field preferred or equivalent work experience.
• Basic experience with Agile tools Confluence and JIRA preferred.
• Proficiency in Microsoft Office 365 preferred.
• Some knowledge of API services, implementation, documentation, and data mapping preferred, or willingness to develop skills.
• Some knowledge of databases or willingness to develop SQL skills.

Western National Insurance is a growing, A+ rated (A.M. Best) group of property-and-casualty insurance companies serving individuals, families, and businesses in 20 states across the Midwestern and Western U.S. including Alaska. Currently ranked as the 37th largest private company by revenue in Minnesota (Minneapolis-St. Paul Business Journal), Western National year-over-year has earned accolades as an employer of choice, including the Wellness by Design Platinum +Green award from Hennepin County for employers who actively support wellness in the workplace. Western was also named a 2021 Star Tribune Top 175 Workplace, and for thirteen consecutive years since 2009 is recognized as a Wards Top 50 performing property-and-casualty insurance company.
Western National is known as ?The Relationship Company®,? and caring for our employees is a part of that relationship commitment. Western National offers competitive pay, advancement opportunities, a generous benefits package, a robust wellbeing program, and a healthy work/life balance (including three weeks of paid time off, nine paid holidays, and eight hours of paid volunteer time as a starting point for new employees). These attributes are just some of the reasons why nearly half of our employees choose to stay on the Western National team for ten years or more.
Our benefits package includes:

• Medical insurance ? We offer affordable (thanks to a generous employer subsidy), above-average coverage and the choice of either a traditional Preferred Provider Organization (PPO) option OR a High-Deductible Health Plan (HDHP) option, which includes an HSA contribution
• Western Wellbeing program ? Including fitness studio, on-site massage, yoga classes, locker room with showers, sit/stand workstations, nutrition seminars, and more
• 100% company-paid tuition reimbursement for approved job-relevant coursework
• Discounts on automobile and homeowner's insurance
• Four weeks of paid parental leave
• 401(k) company match
• Profit-sharing bonus
• Other standard employee benefits ? including dental insurance, vision benefits, life insurance, disability insurance, and more

We could continue to list the things that we think make Western National a great place to work, but why not hear it instead from actual current and former employees? Here are some quotes that Western National employees have posted to the Glassdoor public review site:

• ?Excellent company which prioritizes customer service and community service.?
• ?I have felt welcomed here and I feel like the Senior Management cares.?
• ?The company has a great culture in my opinion. I feel like my contributions are valued and that management cares about what we do and takes the time to acknowledge individual impact for the company. Management feels very accessible as well. My co-workers are all professional people and easy to get along with. Opportunities for advancement are real and rewarding. Continuing education is 100% paid for and encouraged. The pay is good. The benefits are mostly solid and fair.?

(For more reviews from current and former Western National employees, you can visit the company?s Glassdoor page here: http://bit.ly/2qXtl4A .)
***Western National is an equal opportunity employer. All qualified applicants will receive consideration for employment.***