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Customer Service Specialist Full-time

at Drybar Holdings LLC Hawaii in Hawaii (Published at 02-12-2021)

Overview: Do you dazzle customers with your over-the-top, concierge-like customer service? Then we want to meet you!
We are Drybar, a blow dry bar, and we set out to shake up the beauty industry in our own, specialty way. We believe in doing one thing and being the best at it. For us, that?s blowouts. In fact, our tagline says it best: No cuts. No color. Just blowouts. What started with one shop in Brentwood, CA has grown to over 120 locations across 25 markets, with more to come.
We believe that pretty is as pretty does- meaning you are only as beautiful as you make other people feel. As a customer service specialist, you will have the opportunity to make thousands of women feel beautiful! Here's a sneak peak of who we are:
Responsibilities:
  • Respond to a high volume of phone calls and emails regarding client concerns and online client reviews
  • Be an expert and guide on all Drybar services, products, and processes
  • Improve the lives of Drybar clients by removing obstacles and showing that we care
  • Be the liaison between shop locations
  • Resolve in-shop client experiences to improve brand sentiment and loyalty
  • Resolve client billing and payment issues
  • Meticulously document actions and client feedback
  • Maintain the Drybar voice and brand, and constantly exhibit Drybar core values
Qualifications:
  • 1+ year of experience working in a fast-paced customer service environment
  • Experience in telecomunication includes; effective communication, interpersonal skills and the ability to incorporate appropriate phone etiquette
  • Strong track record of resolving customer issues while maintaining a high level of professionalism and courtesy
  • Outstanding written and verbal communication skills
  • Ability to work in a fast-pace environment
  • Strong competencies in office technology
  • Must be available for the following work schedule: Monday through Friday, two shifts available: 7:00am- 1:00pm & 1:00pm- 6:00pm.
  • Weekend shift rotation may be required every 6 - 8 weeks based on seasonality and business needs. Weekend shifts will consist of Saturday and Sunday from 10:00am - 6:00pm
  • Drybar follows all applicable federal, state and local laws in regards to background checks


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