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SIGN-ON Bonus- If hired, individual will receive a $250 one-time sign-on bonus at thirty days as long as there have been no attendance or punctuality issues.

We are looking for a Hotel Night Auditor to serve as our guests? first point of contact and manage all aspects of their accommodation. Night Auditor responsibilities include processing nightly reports from 11:00 p.m.-7:00 a.m. This position would also include 3 Afternoon shifts ranging from 3-11pm. Additional duties include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we?d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients? complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests? needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills
• Degree in hotel management is a plus

Job Type: Full-time

Pay: From $13.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Supplemental Pay:

• Signing bonus

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Preferred)

Shift availability:

• Overnight Shift (Preferred)
• Day Shift (Preferred)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location