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RMC / MSP Technician & Dispatcher ? 2nd Shift Weekends

As an RMC / MSP Technician & Dispatcher, you will perform remote maintenance, installation, and support on a variety of computer and specialized equipment.

When you choose QSI, you have an opportunity to play a role in providing top of the line support and services to our customers. RMC team members should share in our purpose to help others be more successful. This work takes effort by each team member and their specific contributions. Successful employees will naturally connect with our core values and seek out opportunities to elevate coworkers and the business. A customer first mentality and team player attitude is required for all positions.

Job Duties

· Serve as the first point of contact for customers seeking technical assistance over the phone or email

· Dispatch service request to field Service Engineers when unable to resolve remotely.

· Provides Level 1/Level 2 remote troubleshooting. Accurately assess the customer?s product issue or problem. Asks the user well thought out or detailed questions and carefully listens to the user?s responses to fully comprehend the need, product issue, and best avenue for resolving the problem.

· Monitor ticket systems

· Escalate unresolved issues to next level of support

· Research customer problems/issues to increase personal knowledge and familiarity with the supported product and to provide the highest level of support possible. Keeps current on most recent changes and/or upgrades.

· Identifies and resolves application and service issues and any other questions that may arise. Answer general application questions.

· Continuously improve product knowledge and skills.

· Installation / Configuration / Removal of approved patches, software

· Remote provisioning / troubleshooting of equipment

· Provide additional support during system updates, installations

Minimum Qualifications Requirements

· Various positions/levels available, entry level positions are available for the right candidates.

· Be on time, dependable and trustworthy. Have good character.

· High School diploma or equivalent

· Minimum 1 year of desktop support experience

· Ability to work independently and with a team. Teachable and able to follow directions.

· Ability to multi-task

· On-Site position. Not a Remote work position. Role(s) and other opportunities can grow based on candidates? individual growth.

Other Preferred/Bonus Qualifications

· Associates or bachelor?s degree

· Professional IT Certifications: Security+, Network+ or A+ Certificate

· Banking experience

· Able to type accurately and efficiently at a speed of at least 40 WPM

· Proficient data entry skills

· Basic knowledge of specific product(s) supported.

· Demonstrates communication and customer interactions skills.

· Works on projects with limited scope and complexity.

· Follows standard practices and procedures.

· Possesses analytical and interpretive skills.

· Tech savvy with working knowledge of office automation products, databases, and ability to learn LSC applications quickly

· TCP/IP, DHCP, DNS, WINS, SNMP, SMTP protocols, etc.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. The successful applicant will be expected to perform other reasonably related duties as assigned by his/her immediate supervisor and/or other management staff of the organization as business needs arise.

Benefits

We strive to offer an environment that provides our team members with the right balance between work and family. We offer a comprehensive benefits package including:

· Medical, dental, vison and life insurance

· 401(k) with up to 6% matching

· Paid holidays, vacation, and sick days

Job Type: Full-time

Pay: $14.00 - $21.00 per hour

Shift Schedule:

Weekend Shift: 3-12hr shifts compensated 40 hrs working 9:00PM-9:00AM

Job Type: Full-time

Pay: $14.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 12 hour shift
• Night shift
• Weekend availability

Work Location:

• One location

Work Remotely:

• No

Work Location: One location