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Donor Door Greeter (Orange Grove) Full-time

at Goodwill Industries Of South Mississippi Mississippi in Mississippi (Published at 12-08-2021)

Job Title: Donor Greeter Reviewed: 12 - 2020

Department: Goodwill Retail Team Leader: Assistant Team Leader (ATL)

Status: Non-Exempt

MISSION CONTRIBUTION:

To ensure the efficient and cost effective operation of the DGR through security of corporate assets, customer relations, sale of donated goods, accurate cash register operations in order to maximize profitability and increase training opportunities.

SUMMARY:

Under the direct supervision of the Team Leader Coach and ATL is responsible for customer service, facility

security and maintenance, greeting and assisting donors, breakdown of donations and the maintenance of

accurate donor records

ESSENTIAL FUNCTIONS:

1. Ensures world class customer service.

2. Greets donors in a prompt, friendly, and courteous manner within 10 seconds;

3. Unloads donations from vehicles, offer tax receipts

4. Responsible for the stewardship of all donated items ensuring that donations remain property of GSM, and that donations are not used in a personal nature as they are guided through the Goodwill chain.

5. Breaks-down donations into categories.

6. Maintains drive-through and work area in a clean and organized manner.

7. Transports trash to compactor/dumpster and operate compactor as needed.

8. Ensures proper accuracy of donor tracking and counts.

9. Ensures proper use and accurately reporting of on-hand equipment.

10. Adheres to all DGR and personnel policies and procedures; follow good safety and security practices including reporting safety hazards and injuries to ATL and/or TLC

11. Works in a safe manner, adheres to proper handling of material movement equipment and communicates any safety hazards or concerns.

12. Responsible for performing assigned duties within the framework of our Guiding Principles:

· We are committed to providing world-class customer service to all of our customers.

· We are committed to a clean, neat, and organized store. The image of the store reflects Goodwill, the manager/TLC, and the team.

· Donors should be greeted in 10 seconds.

· We are committed to a full store with full inventory.

· Every time we touch a donation, something good should happen to it.

· All donations should be processed within 24 hours.

· If you have a pile, you have a problem.

· Hard goods should be priority processed.

· Material handling equipment is for moving donations, not storage.

· Don?t fall in love with your donations? rotation is critical to success.

· Donor Value should increase.

· Profits should increase.

13. May be asked to participate in activities outside of Goodwill.

14. Attends in-service and related training as assigned.

15. Performs other duties as assigned

MINIMUM QUALIFICATIONS:

  • Read, write and communicate verbally and perform basic math skills.
  • Must be able to work independently.
  • Must have basic computer skills.
  • Ability to develop and maintain effective working relationship with team leader, team members,

· customers and donors.

  • Ability to work within a team situation.
  • Ability to maintain a positive, friendly attitude and a neat, clean, and well-groomed appearance.
  • Ability to perform the essential functions with or without accommodation

SPECIAL REQUIREMENTS:

  • Must be willing and able to work evenings and weekends.
  • Must have reliable transportation

PHYSICAL REQUIREMENTS:

  • Able to stand, bend and reach.
  • Able to lift, push, pull, carry or otherwise move up to forty (40) pounds with no support regularly.
  • Over forty (40) pounds request for additional team member assistance as needed.
  • Able to perform tasks that require repetitive motion. Manual dexterity is required

CRITICAL PERFORMANCE FACTORS (CPF):

1. Pride

2. Safety ? DGR Safety metric score

3. Attendance - Works schedule as assigned, notify leadership as needed with no recurring issues

4. Quality of work ? (Attitude, sense of urgency, productivity, individual safety performance)

5. Image ? personal image, keeps work area/location clean, safe, organized with no donor creep

6. Work Integrity ? follows established procedures and processes donation timely with a sense of urgency

7. Customer Service (10 second rule internal and external customers, smile, integrity of process and (feedback)

8. Accurately reports and addresses equipment needs. Accuracy of donor counts

Job Type: Full-time

Pay: $9.00 - $11.00 per hour

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekend availability

Application Question(s):

  • Only U.S. citizens or aliens who have a legal right to work in the U.S. are eligible for employment. Can you, upon employment, submit documentation verifying your legal right to work in the U.S. and your identity?
  • Are you over 18 years of age?
  • Which of the following are you applying for? (FT/PT/any)
  • Do you have reliable transportation?
  • Are you currently employed?
  • When are you available to start work?
  • Have you interviewed at Goodwill before? If so, please list approximate date and for which locations
  • Have you ever been employed at Goodwill before? If yes, please list approximate date and for which locations
  • Have you even been dismissed or forced to resign from any employment? If yes, please briefly describe.
  • Are there any type of jobs that you will not accept? If yes, please explain.
  • Are you able to perform the essential functions of this position without any reasonable accommodations? If not, please explain in detail.
  • For our positions, we require that you have open availability with your schedules. Are there any hours, shifts or days you will not work? If yes, please explain.
  • Have you ever plead "guilty" or "no contest" to, or been convicted of a crime or misdemeanor or do you have any pending charges? If yes, please list dates and explain below. Please note that this will not disqualify you from employment unless the information in this application does not match the background screening results.

Work Location:

  • One location

Work Remotely:

  • No


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