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Customer Service Representative Full-time

at General Dynamics Information Technology Mississippi in Mississippi (Published at 21-06-2021)

Travel Required: None
Requisition Type: Pipeline

Do you enjoy providing excellent customer service? Is helping callers resolve their questions regarding insurance claims and how their Medicare benefits coordinate with other insurance coverage something you can do? If so, then GDIT is looking for candidates like you!

As a Customer Service Representative, you will respond to questions from customers regarding Coordination of Benefits, Medicare Secondary Payer claims, and billing questions. The Customer Service Representative reports directly to the Customer Service Supervisor. In order to be successful in handling calls from beneficiaries and others, you must have a strong customer service and complaint resolution skill set.


  • Provide knowledgeable responses to escalated, high priority, or supervisor calls in a courteous and professional manner.
  • Responsible for productivity, quality, and timeliness of work in the completion of program and department tasks and goals.
  • Assist with side-by-side mentoring for new employees during and after training as needed.
  • Assist in monitoring and analyzing quality of all department work and recommend actions for improvement.
  • Maintain up-to-date knowledge of COB, COB-R, and MSP regulations and policies as they apply to inquiries handled by the call center.
  • Assist in information reporting and development as needed.
  • Adhere to the Privacy Act and HIPAA laws and regulations as they relate to the confidentiality of information released.
  • Proofread documents for grammatical and correctness and adherence to standards and formats.
  • Frequent internal contacts with Customer Service Managers, Call Center Supervisors, Lead Training Specialist, Operations Representative, other Customer Service Reps, and other contractors and government personnel supporting the program.
  • Assume coordination responsibility for department in absence of supervisory staff.
  • Assist in the design, development, and writing of BCRC area processing procedures and maintain department records.
  • Cross-trained agents (Recovery/Data Collection) may be asked to process BIL emails, which involves following a step by step process to review the request, conduct necessary research and make valid updates to beneficiaries? records.



  • High School Diploma or GED required
  • 6+ months of customer service/telemarketing/secretarial experience required
  • Must be able to type 20 WPM; 30 WPM preferred
  • Ability to be flexible to work any 8.5-hour shift (30 minutes for lunch) between the hours of 6:50am - 7:15pm Monday through Friday required
  • May be required to work some GDIT holidays and overtime
  • Experience working with a PC and in a Windows environment is required
  • Demonstrated ability to communicate in English effectively; both verbally and in writing is required

** PLEASE NOTE: If you receive an offer with GDIT, you must be able to successfully pass background investigation and a drug test within the allotted time-frame


  • Previous experience with medical claims and billing is preferred
  • 2+ years of progressively responsible work experience in a customer service, medical claims, call center, or a secretarial position is preferred
  • Proven ability to work effectively as a team member
  • Ability to organize simultaneous tasks for individual assignments and the workflow of others
  • Ability to prioritize and complete tasks to meet contract standards is required
  • Spanish fluency is a plus
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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