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Broadband Specialist I
You'll find all sorts of advantages to joining the Mediacom family. If you enjoy technology and serving your community, you'll love Mediacom. Along with that rewarding feeling, you?ll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs.

GENERAL RESPONSIBILITIES:
As a Broadband Specialist I (Field Technician), you will be primarily focused on new installations of our cable television and broadband services. You?ll drive a company van, go into customer homes, and represent Mediacom every day to our customers. You?ll also learn and perform a variety of duties including installation, changes of service, additional outlet installation, disconnection of service, payment collection, and any special requests customers may have regarding installation.

BENEFITS:
You'll get formal training, company vehicle, company uniforms, tools, netbook, cell phone, health, dental, vision, generous discounts on services, education reimbursement, 401(k) with company match, pay increases through self-guided study and more!

Note: If this isn't the job for you, maybe you know someone who'd love it? Send them this job link!

SPECIFIC RESPONSIBILITIES:

• Makes customer drop installations (exterior and interior) complete from tap to antenna terminals on customer equipment in both single and multiple unit dwellings, including pre-wired units.
• Performs new connects, reconnects, requested and non-pay disconnects; adds outlets; installs and/or removes converters; performs upgrades and downgrades of service.
• Analyzes picture quality and judges acceptability of picture delivered following installation of cable service.
• Works with connectors, fasteners and wire and uses hand tools.
• Uses customary CATV hand and power tools in performance of job duties.
• Completes appropriate paperwork functions as prescribed by system management.
• Reads signal levels through use of field strength meter; adds and subtracts levels in installation problems; installs connectors on different types of drop cable; maintains proper clearances; installs tap-off devices.
• Climb poles with proper equipment (safety belt, safety strap and climbers), ladders or other structures as needed. Lifts and carries loads up to 75lbs (including line ladder); Works within limited confines, such as crawl spaces.
• Properly uses, stores and maintains a VOM or DMM to check for ?open? or ?short? on line as well as AC and DC voltages.
• Reads general drop system layouts from blueprints.
• Inform customers of FCC Rules and Company policies as they pertain to customers.
• Drives Company vehicles in performance of job duties; uses bucket truck. Proper vehicle upkeep and maintenance.
• Generate additional company revenue through effective sales techniques and by offering information about product options, sales campaigns and promotions.
• Performs other duties such as clean-up and salvage of wrecked out materials; provides general assistance to other employees as directed.

EXPERIENCE/SKILLS:

• Entry level; 0 to 18 months experience.
• High school diploma or GED required; trade school training preferred.
• Valid driver?s license; satisfactory driving record required.
• General level of mechanical and consumer devices knowledge.
• Ability to interact and communicate with customers and co-workers.
• Ability to work in high or tight spaces.
• Ability to work in all weather conditions and at various heights.
• Ability to work flexible work hours, including evenings, weekends, holidays and overtime as required.

PHYSICAL REQUIREMENTS:

• Strenuous ? Physical effort represented by frequent handling of heavy objects (approx. 50-100 lbs.) and materials, or heavy hand tools.

KEYWORDS: Broadband Specialist, Installer, Technical Operations, Technician, Cable, Construction, Labor, Telecom, Internet, Install, Home Security, Xtream, Fiber, Copper

Job Type: Full-time

Pay: From $11.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Night shift
• Overtime
• Weekends

Supplemental Pay:

• Commission pay

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Typical start time:

• 8AM

Typical end time:

• 7PM

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education
• Open to applicants who do not have a college diploma

Company's website:

• https://bit.ly/2Kp9zdf

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely:

• No

COVID-19 Precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place