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The New Tech for Restaurant and Hospitality
Fourth is the first global cloud-based intelligent back office platform in the restaurant and hospitality industries. We?re no ordinary software company! We pride ourselves on the culture we have created and work hard to ensure this is never compromised. This is a place where our people want to work; where they enjoy and develop in their roles; where our people pull together to work as a team and ultimately be a company we are all proud to be a part of.

By developing innovative products, building relationships with our customers and enabling great careers; we are focused on building lifetime loyalty with our customers and each other. The vast majority of us have worked within the industry; we believe we need to be passionate about and have experienced the industry in order to help our customers grow their businesses successfully.

When recruiting, we look for those who want to join our journey; those who want to be a part of our personality and culture; those who are professional; have energy, enthusiasm, and ambition, are entrepreneurial and those who can show they can live by our company values each day. Working at Fourth + HotSchedules provides an opportunity to build a successful career where our people develop and grow in a dynamic, fast paced environment.
The Product Owner (PO) at Fourth is an integral member of the scrum team within the Technology division and is expected to perform as such in all aspects of team success. The PO is accountable for delivering a unified customer view into Engineering through provision of visible, well-articulated, detailed and prioritised backlogs of user stories into the scrum delivery teams.
Accountabilities and Responsibilities
Product Backlog

• Creation and grooming of the product backlog, ensuring that it delivers the product strategy
• Elicits requirements from stakeholders and documents requirements in the form of User Stories, to clearly articulate the customer need or problem
• Defining Acceptance Criteria so that the team understand when the story is done
• Breaking features, epics and stories down, adding further detail on a just-in-time basis
• Defining MVP and prioritisation of User Stories against business value to achieve MVP
• Continually prioritising the product backlog to always ensure the user stories of highest value are foremost
• Collaborate with other Product Owners to identify dependencies and constraints and align contents of sprint to resolve these
• Convey requirements to Architecture and UX team members and review their outputs (solution designs, wireframes etc.) to ensure that requirements and value are delivered
• Gathering and reviewing data on Product Performance and usage analytics to make informed decisions regarding existing and future functionality

Planning & Sprint Activities

• Attend all scrum ceremonies (release planning, sprint planning, stand ups, sprint reviews, retrospectives)
• Negotiate contents of sprint with the scrum development team based on size and capacity of the team
• Act as the stakeholder/customer representative, conveying the vision and value to be achieved during the release and iterations
• Motivate the team to achieve their sprint goals
• Be available to the team to answer questions and clarify requirements
• Work with management to develop swim lanes for various categories of work in any given sprint (e.g. bug fixing, new features, technical debt).
• Facilitate and contribute to the cross-functional ?Product Decision Team?, managing decision making across the stakeholder community and using this in Product Backlog grooming and refinement

Acceptance, Demos & Release

• Review and accept user stories into the baseline as they are completed during the sprint, ensuring they deliver the business value intended. Doing this as early as possible in the sprint allows the team time to fix issues and achieve their sprint goals.
• Plan and manage customer UAT as required
• Ensure product/feature launch readiness - write release notes and convey changes to stakeholders (Projects, Knowledge and Support) to support a smooth transition to live and operations
• Demo new functionality to customers as required
• Facilitate and participate in rollout?s and trials of new functionality to Customers
• Communicate out progress to the wider stakeholder community
• Is the ?go to? person within Technology from the Operations side of the business
• Answering questions and assisting on resolving Product Issues, Customer/Sales queries and making priority calls

Requirements:

• Proven experience of working as a Product Owner in a delivery environment, preferably within a product development environment
• Experience of working in an Agile delivery environment; ideally with distributed delivery teams
• Preferably qualified as a Certified Scrum Product Owner
• Background in computer science
• Able to understand and articulate complex ideas, making them come to life and relevant to the audience
• An effective communicator across all levels of the business
• A leader, who can motivate a group of technical colleagues towards a business goal
• A team player ? able to collaborate effectively with colleagues from both the Technology and Customer Facing teams, as well as Fourth?s customers
• A decision maker; able to make fact based decisions quickly, often based on limited information
• Able to attend and represent the Product Team and/or Fourth at internal and external meetings
• Enjoys spending time with customers to understand their processes and pain points
• Willing to take the initiative, to be proactive, to contribute and to learn
• Clarify and resolve any queries whilst managing risks and issues during the course of the delivery
• Able to think clearly, empathizing with conflicting opinion to reach an agreed outcome, often in a pressurized environment

Benefits and Culture:

• Team centric atmosphere
• Competitive salary package
• Brilliant working conditions
• Encouraging healthy lifestyle and work-life balance
• Extra paid vacation days after the probation period
• Supplemental health insurance
• Fruit and healthy drinks in the office
• New parents bonus scheme
• Discounts at Capital Fort facilities

• Only short-listed candidates will be contacted.

All personal data provided by you in your application will be processed by Fourth Bulgaria EOOD, UIC 203576042, solely for our recruitment purposes. If you do not provide your personal data, Fourth Bulgaria EOOD will not be able to review your application. Fourth Bulgaria will transfer your personal data only within its corporate group and to companies which provide recruitment support to Fourth Bulgaria. Fourth Bulgaria will ensure you can exercise your rights to access, correction and erasure of your personal data. More information on Fourth Bulgaria?s privacy policy for job candidates is available here and by applying you confirm that you have read it.
Our Story In July 2019 Fourth joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company now represents the world?s largest and only provider of end-to-end restaurant and hospitality management solutions for customers across the globe and of all sizes?from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company?s complete software-as-service (SaaS) solution suite including: scheduling, time & attendance, applicant tracking, training, inventory management / procurement, HR / benefits and payroll services now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team across offices in the US, UK, Bulgaria, China, Australia and UAE."
We are an Equal Opportunity Employer All qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, color, age, national origin, military status, religion, or disability or any other legally protected status.