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Administrative Support Lead Full-time

at Service Experts Mississippi in Mississippi (Published at 04-11-2020)

Service Experts, a large company with a hometown heart. Our customers are in need of a revolutionary product, and only Service Experts- Comfortech can deliver the ADVANTAGE in your area. Join the team of Experts and deliver COMFORT to your community!

We?re seeking a Senior Administrative Support opportunity and seeking a dynamic team player who is customer-focused embraces a thriving environment, and overcomes challenges! If you are versatile and someone who enjoys working in a customer service role in a fast-paced environment and maintains organizational skills to feel accomplished, this role is ideal for you.


· Answers telephone and assists call or routes call to the appropriate person. Sorts and opens mails, orders office supplies and maintains files.

· Disburses cash from Petty Cash Fund collects receipts and other required documentation for use of petty cash, reconciles cash expenditures to balance fund monthly, and submits required documentation to Accounts Payable for the replenishment of fund.

· Removes payments and documents from Lock Bock, enters required information in cash log, completes deposit slip and deposits funds in bank, and faxes/emails deposit information and receipt to designated person.

· As requested or from an approved list, enters required information into designated system in order to create Purchase Orders. Obtains management approval of purchase order and routes/retains purchasing documentation in accordance with standardized procedures.

· Maintains spreadsheet record of usage of consigned inventory; creates purchase orders in designated system as inventory is used; reconciles available consigned inventory to usage spreadsheet, and reconciles invoices to purchase orders for consigned inventory.

· Processes extended warranty claims in accordance with established procedures and processes to include reviewing individual product warranty information in order to complete appropriate vendor?s warranty documents. Completes Returned Goods Authorization forms and log and tracks payments/credits from vendor.

· Reviews timesheets for completeness, correctness, and required approvals prior to faxing to appropriate corporate personnel for entry into time-keeping system. Calculates piece rate payments due in accordance with piece-rate program and gathers data relating to spiffs payments due in order to complete spreadsheet for routing for entry by corporate personnel.

· Responsible for timely and accurate completion of billing activities and related reports. Ensures that all billing inquiries are researched and resolved quickly using approved training techniques.

· Responsible for timely and accurate completion of accounts receivable activities including, but not limited to, printing invoices and mailing to customers, calling on accounts with balance owed, collecting cash/check/credit card payments and deposits made timely, and related reports.

· Responsible for membership activities including filing agreements, calling on customers to schedule visits, generating monthly reports, and handling the Ad Builder website.

· Responsible for timely closing of center tickets and job ensuring accuracy of all information.

· Gathers required information and documentation in order to complete Employee Action Notice using the Exponent HR System. Emails/faxes new-hire documentation and other required forms and documents to payroll or designee.

· Generates various systems reports in order to document updated status of activities and complete required fiscal close forms for month, quarter, and year-end close. May be required to calculate estimated values for wages due, pending invoices, or other items.

· Follows SOX procedures to ensure all required files and documents are in place and correct.

· Represents the company professionally, honestly, and ethically in all business matters and activities. Trains, mentors and coaches other Administrative Support and ensures that work produced meets product/service standards and exceeds quality standards.

· Performs similar/other duties as needed or assigned.


· High school diploma or equivalent with 3 years? experience in general clerical or accounting clerk

· Knowledge of generally accepted administrative practices and procedures

· Ability to learn and follow company process and procedures, including the fundamentals of human resource related recordkeeping and record retention

· Ability to maintain the confidentiality of human resource and other sensitive data

· Ability to work well under pressure

· Ability to meet deadlines consistently with high levels of attention to detail

· Capable of dealing with stressful situations and unhappy customers

· Ability to learn and follow company process and procedures

· Ability to multitask in a busy work environment and to organize and manage multiple priorities

· Excellent customer-service, verbal and written communication, and interpersonal skills

· Experience or training the use of computers and related systems in an administrative office environment

· Advanced skills in Microsoft Word, Excel and Outlook software applications

· Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns

· Ability to communicate with co-workers and customers in a pleasant, business-like, and customer focused manner. Ability to communicate with a diverse customer population.

· Ability to work effectively in both a team and an independent environment

Join the team of Experts and realize your full potential.

Job Type: Full-time

Pay: $23.00 per hour


  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Referral program
  • Vision insurance


  • Monday to Friday
  • Weekends


  • Administrative: 3 years (Preferred)
  • Accounting: 3 years (Preferred)

Work Remotely:

  • No

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