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CSCF EDI Administration Intern Full-time

at Plansource Florida in Florida (Published at 02-08-2020)

Summary:

PlanSource is a high-growth software company headquartered in Orlando, Florida with offices in Salt Lake City, Denver, Minneapolis, Foster City, CA and Charleston, SC.

About the EDI Administration Intern

The EDI Administration contact provides internal support as an EDI resource. This position will be responsible for the triage and maintenance associated to files and the Data Team Exchange email box, with opportunity for role expansion. This individual will work independently and with others to provide Data Team and file support. They will be responsible for the daily management, sorting and assigning of carrier file communications, file failures and/or notices to the assigned EDI analyst. The contact will be responsible to bring any global matters such as SFTP/FTP account changes, general carrier notifications, and preference errors to the attention of the appropriate party or address as needed.


Responsibilities / Duties:

  • Report data discrepancies from interfaces
  • Understand the urgency and priority of file related errors and eligibility concerns
  • Interact with internal parties as the ongoing EDI Admin support for EDI analysts
  • Maintain internal Data Team Exchange email system
  • Sort and assign file related documents (SFTP/FTP, error reports, carrier communications)
  • Complete special projects as assigned (email research, mass communication)
  • Updates salesforce cases to track maintenance and work associated and/or completed
  • Review and address eligibility issues in relation to file preference error notifications
  • Internal and external communication in regard to file needs, support and updates
  • Meet or exceed EDI Admin Service Level Requirements
  • Complete job-related training courses and/or seminars, as may be required for the job and/or assigned by Manager
  • Other duties as deemed necessary by management.
About You: Education:
  • High school diploma required
  • College Degree preferred
Experience:
  • At least one year customer service experience
  • At least one year data analytics or data management preferred
  • At least one year technical or IT background preferred
Skills/ Abilities:
  • Strong ability to work independently
  • Excellent oral and written communication skills
  • Excellent organization and prioritization skills
  • Strong customer service orientation
  • Familiar with Microsoft Office
  • Ability to be an effective team member
What We Offer:
  • The opportunity to work for a fast growing, established technology company, but work side-by-side with a small, dynamic team of talented professionals.
  • Fast-paced environment with big goals and the opportunity to make a big impact (no bureaucracy).
  • An awesome work environment for creative professionals.
Top ten reasons to come to PlanSource:
#10: Join the Vista Family. In March 2019, Vista Equity Partners acquired PlanSource, marking a new phase of growth. Vista?s portfolio of technology and software companies collectively make up the 4th largest software ecosystem in the world with ?intraportfolio? career advancement opportunities and have structures in place to leverage shared learnings from across the ecosystem.
#9: We are on a roll. Be part of a winning team ? Thousands of employers and millions of consumers use the PlanSource Platform for benefits shopping, enrollment, billing and ongoing administration.
#8: Success is rewarded. With more than just a pat on the back, your success is recognized and rewarded. We take care of our employees in every way we can, with comprehensive benefits, cool perks, fun offices ? and no-holds-barred Nerf wars.
#7: You can grow and develop professionally. PlanSource has a great track record of internal promotions and also filling open positions within the company.
#6: We give you the support you need. Different departments support you and provide you with the access and tools you need to succeed.
#5: Our business model is strong. With a leveraged sales model, our network of partners helps the organization succeed.
#4: Strong partnerships fuel your success. National partnerships with leading insurance carriers such as Aflac, Cigna, Guardian, MetLife, and Unum provide a competitive advantage and added credibility.
#3: The benefits industry is on fire. Legislation including the ACA has created an urgent and pervasive need in the marketplace for our technology.
#2: PlanSource has the right product. Show off our sophisticated cloud-based technology that meets the needs of even the most complex benefit programs.
#1: PlanSource is the right company. Join an up-and-coming high-growth technology company that is well funded and values its employees and their families.


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