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Clinical Trainer NPG Full-time

at NCH Healthcare System Florida in Florida (Published at 02-08-2020)

Department

68309 - Administration Anchor Road

Schedule

Full-Time

Shift

Day

Hours

8A-5P

Weekend

None / Not Applicable

Job Details

Associates Degree

The NPG Clinical Trainer is responsible for managing, maintaining, developing and supporting all aspects of training and education regarding the clinical applications and processes. The NPG Clinical Trainer works under the direction of the NPG Training Coordinator as well as the Operations Team to provide robust, reliable clinical process and applications education to the providers, staff, and administrators. The NPG Clinical Trainer may also be responsible for carrying out or asked to participate in design of testing materials, testing system workflows and any necessary modifications of these materials. This individual must also be able to communicate effectively with providers, staff and other leadership and participate in the continual improvement of the functionality and use of the application. They must be able to develop standard protocols and techniques to maintain, modify, and implement training/testing of the clinical processes and applications.

ESSENTIAL DUTIES AND RESPONSIBILITIES ? Other duties may be assigned.

  • Develop plans for the new and ongoing training, maintenance, and optimization of the clinical processes and applications.
  • Develop standardized processes, policies and procedures for the clinical training and testing.
  • Ensure the proper usage of the various systems and applications to ensure efficiency and accuracy in ambulatory patient care.
  • Create and maintain quality training / testing materials used for all staff.
  • Maintains, improves and manages educational content. Continues to monitor and improve the effectiveness of ongoing education programs. Incorporates measurement tools to measure employee level of understanding. Develops Beginner & Advanced refresher classes.
  • Evaluates usefulness and usability of standard applications and content.
  • Develops and delivers training programs that assist new users in learning clinical processes.
  • Provides ongoing end-user support for the use of the system, including upgrades.
  • Provides advanced end-user support; responds to software application problems; reviews issue logs to identify software application problem patterns; tracks performance of vendor in resolving issues within target dates; part of the team that plans and implements installation, upgrades and development projects; trouble shoots issues with end users.
  • Performs special projects; analyzes processes and related data to recommend automation and workflow improvements.
  • Evaluates and recommends improvement to system software; serves as a liaison between departments and software vendor for specific applications.
  • Develops, maintains, updates and implements standardized Policy and Procedures related to clinical protocol in collaboration with provider leadership, operations, and other corporate partners.
  • Attends applicable classes, seminars and web-based training courses for continued education.
  • Demonstrates accountability for time, performance and productivity.
  • Performs random audits and reviews to ensure effectiveness of training and education; re-educates when applicable and informs Management of staff issues beyond his/her scope of responsibility.
  • Demonstrates effective communication skills, verbal and written.
  • Maintains flexible work pattern to accommodate the training needs of all staff at all locations.
  • Attends and participates in finance, billing, and/or operational meetings as requested.
  • Partners with NPG Training Sites to ensure success of new employees and pilot new workflows.
  • Participates in NPG New Employee Orientation with other NPG Trainers and Facilitators; able to appropriately present any operational information within clinical scope.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

  • Minimum of Associate's Degree with 3 years' experience OR 6 years equivalent work experience in a physician's office setting required.
  • Must be a Certified Medical Assistant or registered as a Medical Assistant in the State of Florida.
  • Comprehensive knowledge of ambulatory care systems and applications.
  • Ability to work with and maintain confidentiality of physician, patient, patient account and personal data.
  • Possess a strong attention to detail, a personal commitment to accuracy and excellence, excellent. communications and interpersonal skills and demonstrated organizational skills.
  • Ability to prioritize workload and meet deadlines.
  • Willingness to be flexible depending upon department and/or physician schedule needs.
  • Current certification in Basic Life Support for Healthcare Providers from the American Heart Association required.



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